I am writing this review on behalf of my boyfriend. He is extremely frustrated by this situation, and I am absolutely furious. He purchased his A1 in November, and roughly two months ago, the printer started malfunctioning. Customer service offered to help by sending replacement parts.
The issue is that over the last two months, he has replaced almost every single component, including the motherboard, and the printer still doesn’t work. At this point, they should provide a full replacement of the unit. Instead, they claim they cannot do this because full replacements are only valid within 30 days of purchase. It’s unacceptable; if you buy a high tech product, you don’t expect it to break down right after the 30 day mark.
To make matters worse, their latest response was to send replacement parts for the exact same components HE JUST REPLACED. This level of customer service is embarrassing. They are wasting time and hardware when they could easily resolve the issue by simply replacing the whole printer.
Add a feature to allow searching for models which contain video instructions for use or assembly or how they designed the model - so add a specific place for model creators to add video links to the model page, not just a link in the description.
i reckon an absolutely perfect addition to the x2 series would be an X2C, like the H2C but with a 4 nozzle vortex system instead of 8 to replace for the right side aux fan along with a two way extruder gear in the toolhead so instead of using an external boden extruder its just a single extruder wheel that spin both ways depending on the nozzle but the same nozzle switch system. What do you think?
Also why do you insist on lan or cloud and not do local first, cloud added on if needed. I don’t see why you have to send a print from my computer to the cloud then back down to the printer. I’ll take a guess and say closed ecosystem. Stop locking things down in the name of security. Local first is more secure than cloud, reducing the attack surface.
I’m all for it. I have an A1 Mini that I’ve outgrown and will pass onto my grandson. I’m all in on a tool changer, and prefer the auto filament feed of Snapmaker U1 over the Flashforge 5 Pro with manual feed. I’m going to wait for 6 months to see if BL decides to enter the fray. I’d stick with BL for a number of reasons, but come the beginning of 2027 I’m going to slap my money down on a tool changer.
bl is the first printer company I’ve ever used and will continue all the way into the distant future. they are pretty impresive machines but yeah hopefully they make not just another h2 series nozzle change system
Support is still rubbish! I’ve been trying to get a problem with a brand new AMS2 Pro fixed for weeks. They sent a “new “ unit which was broken out of the box AND charged my cc for it. They take days to respond to any update on the ticket and are generally useless. Horrible company!
Welcome to the wonderful world of Bambu, MikeF…and that of high quality and reliability of Bambu’s customer support services…
Bambu’s customer support services(*) effectively trusts, and expects, that following your wonderful experience with its staff and services, you will rate Bambu with a minimum 5 stars on any of the existing online rating platforms.(**)
[(*) - ironically called as such, for advertising purposes only.
(**)- even if you would rate them less, their bots teams, AI managed, will ensure that your (eventually) negative or less than 5 stars rating will be completely, in less than 5 minutes, buried under a mountain of bots-made positive ones.]
Be happy! Life goes on…and your money is already on Bambu’s bank account. No refunds are made, so why worry?!?
Bbl what the absolute ■■■■!! An a2l really, giving an already poor quality printer line nearly double the build volume of the p and x series. What beginner needs an h2d like build volume.
You guys really need to make your next move carefully because right now you are on a really big downfall. I am very disappointed right now
