All discussions like this show to me is that my models need to be published under the most restrictive license possible.
It’s the only way to have recourse against the bottom feeders.
That’s the reality. Where I’ve posted stuff all the way to fully open, it’s the quick way to let the opportunists steal from you wholesale. I won’t be doing that anymore.
We’re just a user forum, other Bambu owners trying to help each other.
If you post the full details of the issue you’re having we can certainly try to help you out.
I’ll tag @SupportAssistant as well, in case there’s anything they can do to help.
Toolhead fan standoffs. Not a big deal.
Both from the same printer? Usually its just the one in the bottom left that likes to break.
Thank you I appreciate the response. I don’t even see where it came from, do you think I need to replace it?
Maybe. Ive run printers for thousands of hours with one broken off. I am not sure about 2.
You have to replace the toolhead cover.
I see now, yes they are both broken on the same printer. I might do a small bit of glue for now and get a new cover later. Thank you again
So sorry for your bad experience with Bambu’s printer and customer support.
However, although you may express your frustration on this forum, do keep in mind that:
this is a community forum, where users, like yourself, communicate and exchange opinions, tips and tricks, experiences (including bad experiences like yours) and socialise with each other.
although there are a few moderators on Bambu’s payroll active on this forum (sort of), and they could eventually escalate your problem/ticket to the right department, it is our (long term) experience that they are usually not that reactive and/or helpful when it comes to such matters.
Best option for you would be to continue putting pressure on Bambu’s customer support and solve your problems that way.
The forum users might sympathise with your situation, might provide some tips based on their own experiences, but ultimately you’re going to handle this all by yourself.
I’m sure everyone can understand your frustration, but try to chalk it up to experience.
In business, having a backup plan is essential - always. Warranty issues can usually be handled afterward, but the key is being prepared.
In the end, this situation comes down to a series of unfortunate business decisions. Even Bambu can’t prevent that.
That’s what sets a well-prepared business apart from one that loses customers.
If you’re looking for VIP repair service for 3D printers - essentially a rental 3D printer - there are providers who offer that. It does come at an additional cost, but in return you’ll have a working printer again as soon as the next day.
I am happy to report that after my post, Bambu Labs support took care of my issue the same day!!
I am happy to report that after my post, Bambu Labs support resolved my issue the same day! I do have other printers.
Notifications for Direct Messages. Could MakerWorld add email or push notifications for new direct messages?
I am currently working with another user to modify one of my models, but because of the time difference, we only have a few hours each day when it is convenient for both of us to communicate.
At the moment, I have to keep checking MakerWorld to see if he has replied. It would be much more convenient if MakerWorld could send a notification when a new direct message arrives, similar to notifications for ratings & comments.
This would make direct messaging much more useful, especially when users are working together on a project.
Yes I would love that feature too. So many times I go days without noticing someone replied to a message of mine.
I think trustpilot rating is higher than reality if anything. We get a clog in every other print and spend hours on video support chat and whatsoever (new filament head etc). Hard to believe this time and energy investment is worth…
My feedback on this is simple: Absolute customer focus.
I have no idea if any of these things are already in place or not, but they are the things I would want to offer if I had any say, because these are the things that I have found the most value in over my 15 years in manufacturing dealing with other companies.
A mid-tier product will provide repeat customers time and time again if top-tier support is available. A top-tier product with top-tier support can dominate the industry.
After so many years since I’ve bought my printers, and based on (already lost the count) the number of complaints about the (lack of) Bambu’s so called customer support services, I came to the conclusion that Bambu is using in relation with its own customers, the following approach: "GUILTY until proven innocent "… and good luck trying to prove you’re innocent of any misdeeds on your non-functional (still under warranty) printer.
I am stuck with my H2Sbut I cant post a topic because I get no topic start button in the forum. Yes, I am logged into my account and i tried both firefox and edge browsers. I feel shut out.
New users don’t get full permissions instantly to protect the forum. If you go through the forum welcome/tutorial you’ll be upgraded rather quickly.
That frequency of clogging suggests something else is going on - it’s very unlikely to be a printer issue.
If you start a new thread and tell us about your issue we’d be happy to try and help you out!
Thanks, I would have liked to know.
