i’m very satisfied with my bambulab customer support experience! ratings sites, not so much.
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Give it a bit of time and a more serious tech issue… you’ll come around…like many others.
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Totally agreed. Over 2 months to get a reply is atrocious, and it wasn’t a solution, just a reply.
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the A1 and Mini have 2 ams Slots, maybe you could make a led strip that sticks to the underside of the X axis and plugs into the second connector. Then depending on which mode the Printer is currently, let it light up green or white for printing, yellow or blue for standby and red (flashing?) for error. Also make a new software button to enable the strip or disable it if its in the same room where i sleep but i dont want the led to light up.
I will start by saying that I love my Bambu A1mini and I just ordered another one. that being said, my machine is wonderful and I absolutely love the free files that are available. my problem comes with the way the files are accessed. once I open up a design on my Bambu device, it no longer shows up on the online model sections. Yes, it is in my recent folder. but I want to reopen the file to get a picture for assembly instructions. this is not possible at this time. I can save the design (yeah) but no pictures are with it to remember what it looks or how to put it together. And there is no easy way to go back to the home page from the project open screen. You have to reopen the Bambu page and start all over again instead of being able to continue browsing and adding projects from where you left off. I would love to see this as an option in the future. Making the users homepage accessibility faster and more streamlined. Thank you for listening.
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- Start listening to your community (mainly designers)
- Do not allow people without login to download ( it is the simplest solution to most of your problems with Makerworld) For example broken data of downloads
- Hire some people who know something about design & printing to take care of Makerworld and your forum.
- You can also update your product (not just your software) but also hardware based on customer experience, it is absolutely normal in the car industry that when you buy the same car model that was produced later it doesn’t have some problems than an older one (even when it is same product).
- Maybe stop releasing new and new features when there are still unsolved problems from the past. For example, generative AI models are flooding Makerworld and even set as exclusive and getting money and pissing everyone around.
Don’t get me wrong I love your products and Makerworld but there are many issues that are sometimes really triggering me & no improvements from your side. So at the moment is probably 2.5 more than you deserve, don’t you think?
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So of my 5 Bambu Lab printers 2 are the A1 mini and 2 are A1. I have two AMS lite’s, which I have currently on my A1s. I printed out one AMS top mount for one of the A! minis and it work great, but It just appears to be overkill for the A1 mini. And with most prints are single color or may be two, and most single color prints are less than one 1kg roll anyway on the A1 mini. I thought it would be great to have just a two color “AMS mini”, that would mount on the Z axis much like the maker world posted top mount by Sapr-Fucjs24. Could Bambu Lab produce this or has anyone already made an “AMS Lite mini” ???
i filter print projects for the A1 mini only but most of the files come up for other printers and not suitable for the A1 mini . i end up having to delete the files because i cant print them
I don’t know about you, nor when one the simplest of arithmetic operations has been changed, but according to what I’ve been taught a long time ago in primary school: 2 +2 = 4, definitely not 5.
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We understand spam posters, but the rigamarole to just post a topic here is too much. Please relax the constratins to post.
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I’m afraid you won’t win that argument. Having been an admin on a number of discussion forums over the past 15 years, I can say that this forum’s software (Discourse) is the least draconian I’ve experienced as a subscriber. Forum members don’t see the system logs of bot attacks, but if it’s anything like my past experience, they’re likely facing thousands of attempted incursions daily. Sure, it’s a hassle for newbies who don’t want to spend 10 minutes on the tutorial, but trust me—the alternative is far worse. Since I joined this forum over a year ago, I’ve only seen 3 or 4 spam attempts that somehow bypassed the bot challenge, likely from live humans rather than bots. That’s a solid record. Is 10 minutes of reading through posts and completing some forum tutorials really that hard in the first place?
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Newest Bambu Lab Studio app craches my STEP import. It now shows “Step file import parameters” upon opening STEP file and I don’t know how to set it up. When I play with settings it just crashes the import.
Look, this post is totally off-topic. You’re in the feedback section, where most people who can help won’t even be looking. If you actually take the time to put it in the right section, you’ll be way more likely to get a response.
On top of that, it’s hard to help when you give almost no details. What operating system are you using? What version of Studio? If you can’t give an error message, at least post a screenshot so people have something to work with. When posts are this bare, silence usually follows because no one knows how to respond.
Honestly, it kind of looks like you’re not really trying. And if you don’t get a response, that’s probably why. Bambu rarely chimes in here—it’s mostly other enthusiasts helping each other. So, a bit more effort on your part goes a long way.
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The best place for bugs and crash reports is Github, where I found that this issue has been reported and a fix is in progress.
Setting preferences to “English” is supposed to be a temporary fix.
The Bambu software developers watch Github but seldom make an appearance here in the forum, so software problems are best reported there. Issues should included logs, operating system details, example models, etc.
This particular topic is mainly intended for suggestions to improve customer support.
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Perhaps he meant it as a feedback to Bambu (while seeking the community support for a solution)?
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Need to make a bigger printer
i’ve worked in large IS/IT customer sales & support for decades, my advice to you is keep up the good work of the printers and pour as much as you can into hiring some more regional resources to better deal with ticketing from customers. Secondly, hire someone to oversee this important area and focus on nothing else other than getting the ticket volume down and your customer base happy. This costs a little money, but not if done properly, however, the reults pay back many fold and scale into the future, as you take more market-share. The Chief Support/Quality officer with a regional team of solid experts who are also hooked into your engineering people establish a field set of relationships with power users and resellers around the counries acting as advocats/feedback points.
If i compare my new A1 and ams lite with the shop of horrors K2 my friend just bought from Creatility it’s 1/3rd of the price and prints better. You have a superb product that more people are using for manufacture now alongside their aging Prusa farms. Your number one focus area for success now needs shifting to dealing with the aged ticket mound.
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I purchased a p1p without the enclosure. I then ordered an enclosure and all i received was the front class door and the associated hardware. Im not sure how well this is goin to turn ou. But even the box showed that it only weighed 5 lbs and there is no way all the part that are to b included weighed that little i hope there will be honesty on there part i will let everyone know how this turns out.
According to the parts list for the enclosure kit, you should have received the following:
Create a ticket if you haven’t already. I have to assume you would have noticed two large side panels.
In the Box
- Glass Cover Plate *1 ($ 29.99)
- Front Glass Door *1 ($ 39.99)
- Front Door Mounting Kit *1 ($ 14.99)
- Left Plastic Panel *1 ($ 29.99)
- Right Plastic Panel *1 ($ 29.99)
- Rear Metal Panel *1 ($ 19.99)
- Front Cover *1 ($ 9.99)
- Auxiliary Part Cooling Fan *1 ($ 29.99)
- Control Board Fan *1 ($ 9.99)
- Chamber Temperature Regulator Fan *1 ($ 14.99)
- Cable Chain Assembly *1 ($ 11.99)
- P1S Toolhead Cable *1 ($ 9.99)
- PTFE Tube *1 ($ 3.99)
By any chance did you try dryi g the filament? Ive had brittle pa in the past that I dried for a couple of days and then it printed just fine.
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