Ultimately I did but not with the spool I threw away. It may have been salvageable but at the time I wasn’t aware of all the things moisture does or that new spools fresh from the bag could have moisture contents that cause print failures.
The shift at that time to different white and black PLA took a bunch of us by surprise and luckily I wasn’t printing anything that took multiple spools. Thing was colors and surface texture were also very different.
But good advice to dry it. It probably would have helped.
Appears to be a severe lack in customer support capabilities. Been waiting about a month on my support ticket with no response or acknowledgement.
A previous ticket where the filament I purchased shattered in the tubing when used and was so brittle it broke in my fingers from very light pressure. I was informed by support this was no quality issues and closed my ticket
yeah @MakerWorld@BambuLab seems to be a ghost town now, very odd how they were promoting trying to do better in customer service and now they just seemed to have abandoned us all. Disappointing
More support for the Apple/iOS ecosystem would be phenomenal. The appeal of Bambu printers is that they just work and that users don’t have to be technical experts to print what they want to print - the same appeal as Apple products for many. Being able to use my iPad to fully design and print from makerlab would be amazing. Consider how user friendly Shapr 3d for iPad is. Bambu supporting a similar end to end design to print process would be a game changer.
Funny you should mention that, considering that Bambu’s publicly stated business model is exactly the closed Apple business model… and despite that, it seems that not much attention was given to the flawless integration of Bambu software into iOS/Mac devices…
Please Help Me! I ordered a P1P on November 15th along with some filament and accessories.
I received the accessories via UPS.
The printer was shipped via FedEx.
On the FedEx tracking site, it says the label was unreadable and they relabeled it. FedEx proceeded to deliver the printer to my local FedEx distribution center (not my address), marked the tracking information as delivered, and then sent the printer back to Bambu.
I submitted a ticket to Bambu and they sent a copy and paste response about shipping delays and information that had nothing to do with my situation. If I can’t get them to actually read my ticket and respond accordingly, how on earth am I supposed to get my printer? I can’t find a phone number to call. Bambu isn’t responding to my emails now. I know things are busy, but good grief, it is extremely alarming not being able to properly relay my problem and have a competent person reply. I’m about ready to file a charge back with PayPal.
Can someone from Bambu please contact me so I can get this worked out.
Perhaps you should do that. If I’m not mistaken, you can file for a charge back with PayPal up until 180 days from payment date. Personally, if Bambu doesn’t answer to your ticket within a reasonable period of time (say, 3 to 5 working days) or takes responsibility for their non-delivered shipment, I’d definitely go for charge back. They’ll lose not just money but also a paying customer. Their loss.
I found this comment puzzling. Were you unaware that the Bambu business model is a web-only? If you’ve ever had a YouTube TV subscription, it’s a lot like that except, YouTube TV does have at least a chat area where you will be able to schedule a phone call where they call you.
So if you don’t hear the phone ringing… that’s Bambu lab not calling you!!!
In all seriousness, these forums are filled with bad service complaints, and it is quite rare for Bambu to read them. Although we have seen signs of life from time to time in this thread, Bambu logistics is pretty straightforward: worst in class. They are a notch above AliExpress and just below eBay in terms of seller responsiveness. Outside of that, you will eventually get your product, but expect it to take anywhere from 2-6 weeks, perhaps longer given the holiday season. Don’t be surprised if they ask you for your credit card number again, as their demonstrated tactics suggest they consider their responsibility complete once the printer is shipped and on the truck.
Also, Bambu does not use FedEx P1 they use FedEx Ground. The green guys are contractors, the orange guys are FedEx employees. There’s a big difference. The Green guys operate from a standard that is lower than the USPS and it’s a lot more difficult to find a lost package.
Go Google the difference between the two and you’ll see what you’re in for. Pretty odd given that my P1 shipped via UPS but that was almost 20 months ago when Bambu was still hungry to establish a good reputation.
I never though I would actually make a review about a company but this time needs to be done:
Customer support is an absolute disaster. Bambu lab do not care about customers. Bough a printer more than two weeks ago still has not arrived, they keep blaming on the courier, courrier already replied its on the seller. I get zero replies about whats happening except to be patient and wait a little longer and this is normally a 24hours turn around. It’s an absolute disgrace!
I know these make no difference since no one that cares will actually do anything and thats sad…
I’m having similar situation but on my case since its Europe its DHL and DPD… been on it for two weeks now and the only thing useless bambu customer support says is… “Thank you for your patience” well my patience is running out super fast! But I’m seeing a pattern here…
Exclusive models is not great IMO… the whole idea was good of you to have as you want people to promote your website first. the problem I have with this is that the rules are not fair in the first place as you claimed our models were 2d or ai generated… all of them have been made in fusion 360 so i dont know how they can be 2d or ai generated! secondly why would you add more stuff to your website such as this exclusive thing as you would need more staff to answer our questions but you cant because you probably dont have more staff. So my question is why add more weight on your shoulders if you cant handle what you already have. We see a lot of complains lately saying that we dont get the support needed or answers yet.
I’d like the contact info to file a formal complaint about a customer service representative. I’ve been theearwned to take what I get or get nothing and pay the return fee. Then, after your employee made the mistake of sending multiples of something, I was threatened again, being told my warranty would be void if I didn’t refuse and that my current problem wouldn’t be addressed until I refused the package they sent accidentally. They’ve lied multiple times throughout my ticket, ignored pictures, questions and multiple messages about an issue leaving my printer completely dead, a hotend heating assembly completely jammed full of bcked up and hardened plastic. The pictures and errors to go along with it, the nozzle temperature error from the broken heating assembly. After sending all of rhat they said patiently wait for your hearing assembly, I said you didnt send a heating assembly? Then they said they made a mistake by saying heating assembly as it had nothing to do with my original extruder problem… they said be patient and wait for your heating assembly directly after recieveing 3 messages from me, showing the pictures, errors and broken heating assembly. Thats when they threatened my warranty unless I refused a fedex package, then again, said they won’t talk to me abpit a replacement heating assembly until I refuse a fedex package. THIS FEDEX PACKAGE WAS YOUR MISTAKE, NOT MINE, SO DONT THREATEN MY WARRANTY, IGNORE MY ISSUE AND THREATEN ME SOME MORE BECAUSE OF YOUR MISTAKE. Guess what bambu support, Fedex just dropped that package outside of my apartment buidlings security doors, without calling me, against policy, and now my warranty and coverage are at stake because they dropped a package off thst you accidentally sent? No. I don’t think so. So I want the contact of whoever is running this circus at support and I want this person to be held accountable for their threats and abuse of power.
I have had my P1S Combo for a little over two weeks now and have taken a deep dive into the printer viewing various forums, github pages, and spaces where individuals have posted user modifications.
I understand that Bambu is not fully open source regarding hardware, but it is open source regarding Bambu Studio and the slicer.
There are multiple polls and posts from people saying that they have requested information around Bambu specific G-Code functions to enable understanding and possible modification by the end user. I wouldn’t expect closed/canned routines to be released (talking about M620, M621, or T255 although releasing those would also be incredible) but having a list that correlates the main structures with descriptions and possible input parameters should be available.
As for support, I have had a single ticket and it was resolved within 48 hours. The response came back with screenshots from the video I shared of the problem and a detailed description of how to fix it.
Disappointing
