Do US Marshals have a PR department? Last time I went through Arlington County, they didn’t even advertise they were there, somewhere in Crystal City… Had some local folk point that fact to me… LOL. I think USMS is still way more communicative and transparent than Bambu… Just pointing out the obvious.
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I placed an order in mid-November. A small part was delivered, but I am still waiting for the largest part of that order. I do not hear more than an apology for the delay and that I should understand. I’m not positive at all. So I’m really thinking about writing a review about this on Trustpilot to.
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I got the very clear impression they don’t want me to speak with anyone. There is an AI chatbot that basically says the same stuff that’s on their website. I can open a ticket but I really wanted to figure out how to get my print job to not be terminated 12 hours into it, and just continue printing using another color, but apparently their software doesn’t support that and the only thing to do is to switch RF tags.
Well they have an Office of Public Affairs
As far as I know, there are three interviews with Bambulab CEOs - two in English and one in French.
You miss the one 5 month ago.
And at some point two more spoke in German on Formext, but don’t ask me when in which year - but they were more recognizable as salespeople and left a very lasting impression on me. But it was fiting like a glove to Bambulabs costumer service.
So there are somehow more than 4 YouTube appearances …
OK… thanks for that update but in contrast, I think we’ve seen more sightings of the Loch ness monster, Big Foot and the Yeti by comparison. 
I cited two, you cited two more… but somehow, 4 interviews does not a PR campaign make. Either way, their people are ghosts for all intents and purposes. 
Or should I have said, their people Ghost their customers.
Contrast that with Josep Prusa. I’ve never met the man, but he is so synonymous with his brand that I almost feel like I know him. His infectious energy and genuine passion for 3D printing make him a true patron of the industry. In stark contrast, Bambu Labs exudes the warmth and care of a big oil corporation—relentlessly focused on profits, with the compassion of a refinery smokestack, abandoning any semblance of responsibility to the very customers who sustain their business.
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I’d love to see that happening, and eventually, taking an active role in it… Would definitely make my day.
The one time I had to contact support (so far?) was because the little wheels in my AMS were dislodged a bit in shipping, and it was causing gears to rub and filament not to feed on one of the slots. A quick back-and-forth with support gave me what I needed. They were spot-on with my solution in quick order. If I HAD to come up with something, it’s that they were a bit quick to close the support ticket. 48 hours might not be enough time for all users to receive, apply, and respond to support. It was for me, but it felt slightly aggressive. If someone encountered this problem at work on a Friday and found the issue closed by Monday when they got back to work, that might feel unprofessional. If you made it 72 hours, I don’t think anyone would have room to complain.
Otherwise, I’m extremely happy with my P1S.
Basically, I don’t disagree with you. Now, as before.
Actually, no matter how often they show up on YouTube, CEOs always talk very well, so it doesn’t matter how often they talk 
So the other two videos were far more interesting to me, because they weren’t planned. As a sidenote: Just whatch “buy now” on Netflix and you may even will see Apple in a new view. And if anyone had a frontman then Apple.
As I always have to go to the toilet by visiting a company - and that’s guaranteed never in the reception area but where work is being done. This is always very informative how work is done when no one is looking on. And then expect nothing more from the top than how the simplest lays his egg.
On the other hand, I never looked at statements or Videos from Josef Prusa. Why should I? I still don’t understand why VW suddenly comes into play with Prusa printing examples. VW as a benchmark for innovative, high-quality applications? It’s been a long time since I accepted money from them in exchange for work Almost as someone tells me “I’m a programmer” - there are extremely good ones, also those and even those who would have been better off sticking by Qbasic and DOS.
Well, in everything it is always a numerous sum of impressions where no impressions is allowed to cover up another impression and it has to form a neutral sum.
At the moment I would rate Bambu’s rating at Trust pilot too high anyway - but that will sort itself out, time will fix this always. Especially by 1 million printers sold - hopefully also delivered. But I wouldn’t say that Bambu did anything wrong, Chinese business just runs differently. Grow quickly and be ready to run if someone comes and tries to take it away from you. And check everything down to the last corner - possibly still decades of innate natural instinct. I don’t have to explain to them how to run there business in China, they know that better than me. But no one has to explain my job to me - keep the alternative at hand and never fall in deep blind love and question yourself and your own mistakes day by day and at least try to do better.
Pretty happy with Bambu, love the X1C! One suggestion I have is when my machine gets completely heated up and then it throws an error that the build plate type doesn’t match. Could this be checked at the beginning, before my machine has spent 5 minutes heating up? I have only owned my machine a few weeks and this already a huge frustration. I walk away from the print thinking everything is good to go, come back later expecting to find a finished print, only to discover it never even started. Thanks!
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I edited the Machine Start G-code for my X1C and moved the plate check ahead of the bed heating. This strangely named section seems to be the plate check:
;===== check scanner clarity ===========================
G1 X128 Y128 F24000
G28 Z P0
M972 S5 P0
G1 X230 Y15 F24000
;===== check scanner clarity end =======================
I moved it up to be just before the section titled “heatbed preheat”. My printer preset is then saved as “X1C 0.4 nozzle - quick check”.
This change has been suggested to the developers on Github as Issue #3901. It is more likely to be implemented if more of us request the change on Github. The developers do not pay attention to requests made here on the forum.
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Or rock auto, try getting a hold of someone by phone at rock auto.
Thats why i got my P1S from Technology uk…
Came next day free…only got 5 weeks a go…
Just doing a claim warranty toolhead fan and extruder board and hopefully bent Nozzle 0.6…Technology uk have just replied waiting for tracking info from bambu i hope lol…
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Hello,
I would like to share an idea about the AMS. Would it be technically possible to install a sensor in the AMS that recognizes the color of the filament and shows the correct color on the display and in the slicer software?
As an alternative, it would also be interesting if the lidar camera (if this is technically possible) also recognized the color of the printed filament and reported if the recognized filament color differs significantly from the color stored in the system (e.g. to determine whether the user has accidentally selected the wrong filament in the slicer).
I must say your shipping of filament is absolutely the worse! I placed an order on December 26th and it’s now January 3rd and it still hasn’t shipped! Trust me, I can understand why you have a rating of 2.5 on Trustpilot. Personally, I would drop it down to maybe a 1.
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Guess what?
Missing items in packages and unanswered ticket? Like my Ticket No: US241210426003 and you are still wondering why you’re at 2.5/5?
If it where for the printer is a 5/5, service 0/5 then perfect average.
No surprise at all.
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It does this with Bambu’s filament. Each spool has an RFID tag that is read by the AMS and the type and color of the filament shows up in the printer’s display and in Bambu Studio.
Of course other filament brands don’t have the RFID tag so you have to indicate the color and type manually. Yes, people have asked about buying and programming the RFID tags for non-Bambu filament and that’s not going to happen.
Adding color sensors (four are required) to the AMS might not be terribly difficult but all they can detect is the color. Also important, especially for the slicer, is the type of filament and a simple color sensor won’t provide that information.
It can be frustrating when you formulate a concern that doesn’t fit into a predetermined category and then receive an AI-generated response that doesn’t recognize my problem. This could frustrate users a bit at one point or another.
I have found Trustpilot to be sus. Seemed to me it had a bot issue. Just a gut feeling after reading multiple reviews there.
I wanted to reach out and express my extreme disappointment with the product I received, the customer support I received and the technical assistance department. My 11 year old son had saved for months to buy a 3D printer. For Christmas I took the money he had saved and used it as well as my own money to buy him one. I ordered the day after Thanksgiving on a black Friday sale. However, he didnt receive the printer until Christmas as a gift. Therefore, I was outside of the 14 day return window. The day after Christmas he opened the printer and got it up and running. It worked for a few hours and then completely stopped the lights won’t even turn it won’t print or function at all. I put in a ticket and then waited several days for the first response to my ticket and then replied to the response and again waited several days for a response back. The technical department is asking that I do several things to locate the issue with the printer I have attempted to explain I’m not familiar with these things and uncomfortable doing them on my own. If I went to a dealership and bought a brand new car that broke down on the drive home, I wouldn’t pop the hood and attempt to fix it myself. I feel that describes the situation that the technical team is asking me to do with this printer, which I feel is completely unacceptable. There is no one I can locate to talk to you by phone. I have attempted to live chat several times and it keeps telling me to submit a ticket. I researched printers online before purchasing from this company. It appeared they had the best printers for beginners however, I’m extremely disappointed with the product I received the customer support that I have not received as well as the technical department’s effort to correct the situation. Is this how Bambau usually conducts business and treats their customers?
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Unfortunately, the answer to this question is: Yes.
I found your report particularly interesting because it shares a perspective that is opposite of most 3D printer enthusiasts. By no means is this a criticism but 3D printer enthusiasts are typically self-reliant “DIY-minded”, to use Bambu’s word for us.
Yet your circumstances are the audience that Bambu claims this printer is specifically for, not the DIY guy who wants to tweak and fiddle with the design. Your expectation sound more “Apple-like” which is precisely what Bambu’s CEO compares themselves to. So how did they meet that expectation? (Rhetorical of course)
So far Bambu has remained silent on this thread but it’s clear that this is a company with deep problems. This situation is getting worse not better. The trajectory is in the wrong direction.
On a serious note though. Bambu will not respond to your issue here. The best you can do is open a ticket like you have.
Best of luck but you may want to consider asking for a full refund and if they don’t grant it, look at a chargeback on your credit card. That will get their attention.
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