Order placed, payment done, no shipment and automatic email replies with neverending ‘‘1-7 days from today’’. Are you really expecting an higher score? I guess you’ve to be able to sell before committing to the process otherwise is simply a low-level scam
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Yep, welcome to the club… Maybe if we start a YouTube Channel they’ll send us the printers right away which seems to be what they support for! For me I’m now even blocked from the live chat 
that a new level of NOT caring about their customers. I’ve also left a bad review on Turstpilot. Again not that will ma a difference but meh…
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If you do that, not only you’ll get your printers faster, but also for free…as long as you’ll praise (laudatio) Bambu’s awesome printers, but (conveniently) forgetting to point out their very poor customer support services.
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At this stage I’m considering getting the money back and for for an Ender… I had my Ender3 Pro all tunned up and the customer service always replied on time!
Its actually sad how a company has now gone on this direction 
Hi,
First of all, I love your product! I received my P1S yesterday and have been using it a lot today. However, I’ve encountered an issue: the wheels at the back of the printer responsible for X/Y movement are already squeaking.
After some research on the wiki, I found that I can use the 50024 lube to resolve this. I’ve already ordered it, but I think this could be an area for improvement. Perhaps you could consider including a small amount of that 50024 lubricant with the printer
Thank you for your attention!
Best regards,
GM
But what you need is to hear the truth, and it is anything but “positive”…
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Well, the first YouTuber with more than 1Million subscribers did a Review on a Bambulab.
So now you should not more ask, no you should know and by done wirth the Support matters otherwise it will getting really interesting… and now I should defiantly getting quiet since now it may will start 
I get that he complains a lot, but at the same time if we look at the trust pilot reviews they are pretty bad lately. The only issue I see so far with bambu lab is their support towards customer and service. Hopefully this will get resolved
Oh I fully back anyone’s right to complain, my original response on this thread was one of the longest ones. And yes, their TrustPilot score is abysmal for the same things we see people complaining about here. But this person has been complaining for 19 months. They’ve bought multiple Bambu printers and according their posts they’ve ALL been bad. I have no idea if what he said really happened but he could have gotten the Bambu address from a Google search instead of dropping in here and demanding to speak to the manager.
But honestly I wasn’t too harsh was I? I really just responded to Drakko’s suggestion to get the money back from his CC company.
When I see this
on a topic started by Bambu’s staff supposedly to keep the valued customers informed, and as soon as the (de)valuated customers begin posting criticism towards Bambu’s response time and shipping practices, to shut down the topic, not allowing anymore replies, that tells me how valuable a customer we really are for you Bambu… Indeed, we’re valuable until we pay…after that we become a disposable commodity. Isn’t that so, Support Assistant?
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You should check the reddit post where they also posted the same “yada yada” message. People loved it, as always. Also learned that there are people waiting for months and they get no answer from support or their tickets.
bravo Bambu, bravo…
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The hypocrisy of that one action really does speak volumes, doesn’t it? On one hand, it’s all “Kum Ba Yah,” until the next moment when it isn’t and they block feedback.
Seriously, Bambu, have you learned nothing in the last two years? It’s one thing to release a new product and not anticipate market demand—you’d be forgiven if, for example, you released a new printer model and it sold out. But filament? How is it possible to lack the logistical support to get products into customers’ hands on time after two years in business?
That post was made on December 5th, leaving 19 shipping days until Christmas. There is absolutely no excuse for this.
This isn’t rocket science—it’s called retail sales, and the Christmas sales season rush has been a reality in the developed world since the inception of TV and radio. What could possibly be considered unforeseen ? How can the company be so unprepared for something that happens at the same time every year? It’s mind-boggling.
It’s that last statement of unforeseen that I have real heartburn with. It’s true, many of us were in fact born at night but it wasn’t last night. In fact, that statement about unforeseen is downright insulting. Don’t Gaslight us!!!
Link to Original Post
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It’s clearly that BambuLab are making the shipping labels without having actually packed the shipments, their current statement is simply not true (especially the part about the couriers). Their “transparency” is simply not there.
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I have heard so many good things about Bambu’s customer care that I can’t begin to understand my order. I placed my order a month and a half ago. I have contacted customer support 8 times. They always say the same thing, “give them 7 days”. It has been over 40 days now. Since then, I have purchased a machine at a retail store and tried to cancel my order with no luck, explanation or compensation for holding over $1k of my money for over a month. Please somebody respond to my support ticket.
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Welcome to the forum!
I’ve gotta ask, where?
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In your case it is already considered a crime and should be reported as such. 40 days without any resolution is way beyond what should be acceptable and even legal.
A direct chargeback is not possible at this point too, if i am not mistaken. Should be in the time window of the first 30 days. I would escalate that to your bank or payment method at the time of the order.
Something fishy is going on with Bambu, it seems. On the reddit discussion about this same issue i have been seeing people with screenshots as proof, with also a month or more of delays and the same kind of messages from Bambu. People that did not yet received their printers and yet, others in the same country that received that same printer very fast.
They have a fullfilment warehouse through the company CIRRO, it seems. Checking from the address that they supply after the order is placed, and checking the address, that warehouse is owned by above company.
Tomorrow i will try and contact that company directly because i also find this unacceptable at this point. Having orders of more than 1000€ retained for unknown reasons is, in my book, considered fishy. The last company i knew that did that, ended closing and all the money vanished. Not saying it’s the case here, but it’s also not a good sign.
You are mistaken for typical US issuers, 120 days or 180 days for paypal. I’ve filed successful chargebacks as late a 9 months on Amex!
I strongly recommend using chargebacks as much as legally possible in dealing with Bambu Lab. Don’t bother threatening them with a chargeback, that has no effect. File the chargeback. Suddenly they become very responsive and in fact desperate to get ahold of you. That is when you can ask THEM for a picture of your unit on a truck with a hand-written note referencing the chargeback number, or THEM to make a video of the unit being delivered to you. And I recommend delaying all replies to their frantic attempts to get ahold of your by at least 1 day, because of course it is some holiday someplace in the world.
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Thank you for pointing that out. In EU i think the deadline is a bit more tight but i am not sure.
Chargebacks are a bummer only for those that used some coupons in the order.
I struggled to get in contact with a human being to figure out a problem with my AMS. I ended up deciding it was cheaper to just buy a new one than to spend another hour dealing with it. US based help would be great. I would be happy to have a premium support subscription where I pay a few hundred dollars a year and get access to US based help / advisors.
The X1C I have is really effective and great.
I just have to ask. Where did you get the impression that Bambu ever had the ability or desire to actually speak to a fellow human being?
I’m not trying to be a jerk but I really want to understand this.
Part of the catastrophe that is Bambu Lab’s public relations problem lies in their being a faceless, voiceless entity. Aside from one or two interviews on YouTube from over two years ago, there has been no notable public presence from a Bambu employee, at least as far as I know. For example, they don’t have booths at 3D printing trade shows, their press releases are virtually non-existent, and most importantly, they avoid direct contact with customers.
Based on Bambu’s marketing and PR department conduct, one would be forgiven to confuse them with the corporate equivalent of the US Marshals’ Federal Witness Protection Program (WITSEC) 
.
For those outside the US, that’s the federal program that allows witnesses to go into hiding after testifying against the Mafia. If you didn’t know any better, you’d think Bambu Lab operates like they’re part of that program, hiding everything about their company. 
Contrast that with Josef Prusa, who proudly engages with his customers, and the difference is like night and day. 
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