i finally had enough gift cards to order the new h2s adds it to basket and shipping cost alone £90 take into account x1c combo etc just £15 delivery
just seems a little high tbh
delivery charges
P1S/X1C £13
A1mini Combo / A1 Combo / P1P ٤ 10
P1S Combo / X1C Combo £ 15
2S / H2S AMS Combo / H2D / H2D AMS Combo £ 80
H2S Laser Full Combo / H2D Laser Full Combo £90
Its the weight - h2d combo is 42kg package according to specs and that throws it outside standard courier range and lands in pallet delivery and that without good deals is expensive especially with value of package. X1C combo is 22kg and that’s below typical 25kg safe lifting cut-off.
Without gift cards - its cheaper and faster to order from authorized distributor.
Got my P1S delivered in less than 24h when ordered from Additive-X and they also retroactively matched anniversary sales deal. next working day DPD for 7.60GBP. Even their standard delivery got delivered next day DPD when i’ve ordered some filament from them.
They originally said the delivery costs were so high due to a need to arrange a two-person delivery.
I am unsure if they are still saying that given the reality had been almost all deliveries have had a single person.
This would imply they are charging you for delivery requiring two people, but you are receiving a delivery with only one person.
Which means people are being knowingly overcharged for a service they have not been provided.
Yeah its more companies deciding not to follow health and safety guidelines, a 41kg item is classified as a 2 man lift where i work, but technically there is no legal requirement for them to follow that here, which is a shame, but companies are going to try to cut costs
How many people decision deliver is on courier side. From Bambu side all they got is pricelist.
I assume default UK delivery to be DPD - All my packages from Bambu came via DPD but those were below 20kg packs and DPD has 30kg limit. Shipping prices for smaller printer generally match standard DPD rates
Pallet delivery is whole different story - don’t realy need 2 people if its on a pallet - nobody is going to be manually lifting this package. If you are lucky it will be delivered to the door on pallet truck, if not have fun carrying it from the curb side
You could guess it was DPD, yet it is XDP.
You are charged for a two-person service by
Bambu Lab.
If you receive something other than you paid for, you should be unhappy, not you maybe.
I opened ticket US250831445001 to clarify shipping before ordering the H2S Combo.
I asked if I could pay extra for 2-man delivery to site of use and have it listed directly on the invoice.
Support replies:
“We cannot guarantee home delivery service… it depends on your local logistics provider. Once your package is out for delivery, we recommend contacting your local carrier.”
“Some logistics carriers do not offer door-to-door delivery, so we cannot determine this in advance. If it is available, the logistics provider will arrange it and provide you with payment details.”
“We currently do not offer door-to-door delivery services. The delivery method depends on the local logistics provider. You should contact them directly during delivery.”
Key points:
This was their original justification for the expensive delivery charges.
We could prove this if they hadn’t blocked the way back machine from archiving their site after they were caught red-handed rewriting terms and conditions, removing rights previously sold to customers at purchase.
Mainly because they can’t, they get a quote from the company and its down to the company to decide if they feel it needs to be a 2 man drop or not, 1 transport company might deem it as needing 2 people while another might not, unless there are specific regulations regarding it or the item is literally very unsafe for 1 person to move around they will just send 1 person, bambu has no real control over this and isn’t a large enough company to be in a position to make demands of transport companies
They are mostly paying for the space the thing takes up during shipping as they could ship a much larger number of smaller packages in the same space a H2 box takes up with a much higher profit margin
Most will be to the entrance of the property/loading area, you can sometimes ask the person dropping it off if they can take the box to a different room in the building, assuming its not very far as they still have deadlines and can’t really be hauling your H2 across to the other side of a warehouse complex, these are primarily consumer facing delivery providers so expectations are low
Depends, if this were the size of a washing machine or fridge-freezer then maybe, but realistically its small in terms of appliances and is basically the same size as an under the counter fridge or desktop drinks chiller, at the end of the day you’re going to have to lift it off the floor once you’ve unpacked it anyway so dragging the box from your front door to your living room really isn’t that much more effort, its actually pretty easy to move around with the straps on the box
Also, the printer is only 31kg, the rest is packing materials for the most part, also, aslong as its been delivered then no the shipping fee wouldn’t be refunded, you wanting the guy to delivery it to a specific room isn’t part of the contract, and in most cases they are not insured for it incase they damage your property while carrying the printer through your house, these aren’t installers just couriers
Except so many companies sell a two-man delivery service and that was what was originally explained as the cost justification.
If you (Bambu in this case) purchases a two man service (which are offered in most countries by many companies) and charges that fee to the user for the service, which the customer enters into the contract on the basis a two-man delivery will take place as that is the service they agreed to (granted Bambu Lab may have since scrubbed that language as they decided to hide the failures and legal liability) not receiving the service charged by Bambu Lab is a breach of contract by Bambu Lab with their customer.
Bambu Lab would have a breach of contract with the delivery company.
Two contracts two breaches.
I suspect they said one thing and did another, par for the course with BL.
But the suggestion you buy a service from a delivery company that they sell as two-man and they provide a different service - is considered normal, that is just wrong.
You pay for a new sports car and they give you a mini-van, yeah people wouldn’t expect or stand for it. You pay someone to clean all the windows on your house and they only do half, is that acceptable, no, of course it isn’t.
Sure, but many also don’t, DPD and the likes employ a massive number of solo delivery drivers, if it doesn’t need to come on a lorry they generally won’t send 2 people, and the H2 can easily be shipped by van, which means most companies are going to ship them as a single man and just charge based on the weight
So, for example, DPD has a maximum weight limit of 30KG so won’t even offer shipping for a H2, DX offer a couple of services, one of which includes delivery to a room of choice, but they won’t actually give you raw pricing for that on their website, UPS will give me a quote at their cheapest speed, with insurance at the full value of just a base H2 printer of £114 to ship it, and because of the value would need to be dropped off at a staffed UPS store to confirm the value
No mention of 2 man service options so this will just be a single person most likely
So yeah, i imagine the DX-2 service with room specific delivery will cost more than that if you’re expecting a 2 man delivery
The shipping cost is about on par with what other companies offer, granted bambu can probably negotiate a volume discount and they likely do with their other couriers, but even then i would still expect costs around £90 to be fair for shipping something of that weight
Right, but where do they advertise it as a 2 man delivery? on the website its listed as standard shipping at 3-5 days for a H2D, it is however shipped next day via DX, or rather mine was, there are no options on the website to specify a level of service nor is there even a way to specify which service they use
So at no point are you being sold a 2 man delivery service
And at the end of the day, bambu can only ask that it be delivered by a 2 man team, they can’t actually enforce it, and there aren’t really any UK laws that would force them to do it either, given the size, weight and value of the machines you’re unlikely to find many alternatives, and companies like DX know it
Sure, bambu could complain that they aren’t using 2 people on the delivery service, but realistically given their limited options in the UK its really not in their best interest to complain unless the machines are getting delivered damaged in high enough numbers for bambu to start losing business, so its only 1 contract and the customer isn’t paying nor booking a 2-man delivery as far as i can see advertised on the actual store page
Thats down to bambu to decide as they ultimately are the ones paying for the service, so unless they start dropping a lot of machines and breaking them, i don’t think bambu is really going to feel the need to bring out the legal team
As customers we have no grounds for legal complaints as we are getting exactly what we were sold, a delivery service within 3-5 working days
Sure and you as the customer can complain when you have booked x services or paid for x product, if bambu is happy that deliveries are being made on time and the failure rate is below their acceptable losses line they aren’t going to complain because its ultimately not worth it
So unless bambu has an issue with the deliveries nothing in that regard is going to change
You are ignoring a whole section of my point.
At launch, the reason for the large cost for delivery was explained as due to it requiring a two-person delivery service.
As I have mentioned multiple times, they later removed this warning.
As I also mentioned, as they have made sure the way back machine cannot archive their site, we cannot show this is what they did. They removed this archiving after they were previously caught out rewriting history and denying users their rights as granted at the time of purchase.
Google it, it was a big mess for them, especially when they were caught out.
All your points about no such thing as a two-man service being offered fall over because, yes they did.
When they removed the wording, the price remained the same.
I also said, the only ones who are affected are those with the original wording.
It is challenging to choose between the dozen delivery companies in the UK that offer this service.
Worse when the evidence is in the forum.
XDP in the U.K., two-man delivery as originally stated in their material.
Or reddit.
Or Facebook.
Right, but was it ever specifically ADVERTISED as a 2 man delivery at point of sale?
Because unless it was, they can “claim” its because the moon is made of cheese and there is nothing you can actually do about it
So you have some evidence of the checkout window saying anything other than a number of days estimate on shipping then i take it, because again, it literally doesn’t matter the reason they claim in a blog, what matters is what is actually being sold
Not all dozens of them ship something of this size, DPD won’t touch it, evri won’t touch it royal mail won’t touch it, yodel won’t touch it
DX will do it but won’t offer a quote, UPS will do it and charge more than bambu, DHL will do it and charge a similar amount to bambu, Haulable are quoting similar prices, interparcel gave me a quote of double what bambu charge for shipping for a 2 man team, looks like fedex will carry it but charge nearly double what bambu does
So yes there are some options, but most of them are not in the same price range and there realistically aren’t all that many, and given only one of those is quoting it as a 2 man delivery you’ll be in the same boat with them shipping it out with a single driver
I mean i see people complaining but where is the image stating they were buying a 2-man delivery service, currently the website does not state this, i’m not saying it never did but there would need to be some evidence, otherwise its in the same boat as the people who incorrectly claimed that 3rd party slicer support was somehow advertised as a feature by bambu when it wasn’t
Shipping is expensive, i get it, i didn’t want to pay £90 in shipping, but that was my option and it arrived in line with what i was advertised at point of sale, which like i said was 3-5 working days, the bambu website doesn’t offer options for couriers or services for the H2 machines so its just labelled as standard shipping
And realistically even if it were advertised as a 2 man delivery, unless it turned up damaged the consumer isn’t actually going to complain, outside of the few people here it seems
So if bambu wants to shop around or complain that they aren’t sending out 2 people then sure, go for it, but realistically we are not actually being currently advertised anything of the sort
And they are allowed to change their shipping services and aslong as they are currently not advertising something they are not providing, they aren’t breaking any rules and disputes of their contract with DX are down to bambu to deal with
Wilfully ignoring the links I provided that show it was surprising.
Bambu Lab (as is their nature) covered up the change. All the others out there that commented on it being advertised as such at the time are evidence of it.
Unless you are accusing me of having access to a time machine and cajoling others into fabricating comments on various sites that they did actually advertise it as such.
If I had access to a time machine, I would have gone back to tell myself not to engage in responding to someone who seems intent on saying something that happened, didn’t happen.
You didn’t take my word for it, fair enough.
I explained that Bambu Lab has a history of this behaviour, which you can search on the forum and on the web; a long video is dedicated to the wayback machine incident.
I gave three different examples, and you dismissed them. Why just three? Because three from three different people, on three different services, is usually considered sufficient.
I am unsure what will have you consider that you are wrong.
You seem so invested in being right, you are unable to see that you are not.
At least one of these is a tiny point. Bambu Lab originally sold the far more expensive delivery charge (still being used) because the printer was so heavy that they had engaged only companies that had a two-person delivery solution.
It is as if you are choosing NOT to read what I write and pretend I said something else.
Facts do not matter.
Evidence doesn’t matter.
Words do not matter.
I will not engage with someone who has made up their mind about what I said and then decides to use what wasn’t said as if it were true.
Well the forum post doesn’t show that it was advertised as 2 man, someone claims it was but doesn’t show an image proving it
The reddit thread also doesn’t seem to provide evidence that its advertised as 2 man during checkout on the store
Facebook claims that it said 2 man on the website but is still missing some evidence
So its not ignored, its that you didn’t provide any hard evidence, someone claiming that it says x isn’t the same as showing that it says x, and if you wanted to have any hope of legally making a claim you need some evidence, hearsay isn’t enough
And they might have, but the issue is, i’m not seeing any hard evidence of it, do they have emails of the receipts that state its a 2 man delivery? any screencaps of the website checkout process?
What matters is whats advertised and what can be proven, especially if you want to try and force a change, although as i’ve already said, they are free to change their shipping methods when they want and aslong as people are currently getting what is advertised they aren’t breaking any rules, if they were still advertising it as a 2 man delivery you might have a partial complaint, because again it ultimately doesn’t matter aslong as the item is delivered and just because 1 man delivers it to the door that isn’t going to be grounds to get a refund anyway as a customer as they aren’t actually realistically being charged more for 2 people over 1 person given the shipping cost is a flat fee mostly based on the size of the parcel
Nope, never said anyone was making anything up at any point, the issue is as it currently stands it would seem to be your word against theirs on something that ultimately doesn’t actually matter as the cost wouldn’t have been lower anyway
If you had a time machine you would be able to go back and make sure people posted actual evidence
Ok and? it doesn’t bother me that they change their mind, what matters to me is getting what i paid for, in my case i paid for shipping and the item was shipped, i’m not going to sit here and complain to bambu that actually they advertised a 2 man delivery and only 1 man came to my door to drop off my printer unless the printer ended up damaged in transit
I get that you seem to be super invested in making sure that 2 people deliver something that 1 person was able to deliver and arguing the semantics about it being advertised as a 2 man delivery when the courier that actually delivers the printer only sent 1, was your machine delivered in a damaged state that could have been avoided by a second person being present? if not then ultimately you’re never going to get any kind of compensation and the only people with an actual contractual complaint would be bambu, and they aren’t going to get any kind of refund for the delivery when the cost is almost entirely based on the size and weight of the parcel
And it would be, if any of those 3 examples had some sort of evidence, ultimately anyone can say anything they want online, i can claim that bambu said they were going to ship my H2D in a box covered in gold leaf with a mariachi band accompanying the courier, but unless i can actually show you that was what i was sold it means very little, especially in the case that you seem to want to get something changed for past actions, like what is your ultimate end goal exactly?
You’re not going to get refunds for past successful deliveries and current deliveries are not advertised as 2 man deliveries on the store, you’re not going to get bambu to go and yell at DX when as far as bambu will be concerned the delivery was made without issue
I get venting is a valid enough reason but this seems to be more than you just being upset about something in the past, which means you clearly have some sort of end goal in mind
I mean i’ve yet to be shown to be wrong with any evidence that isn’t just hearsay, meanwhile i can look at the current website and my own email order confirmation to see that nothing is advertised as being a 2 man delivery, so at this point even assuming you used to be correct, that no longer applies to current orders anyway as nothing is being incorrectly advertised and bambu is free to change its policies at any point so even if they claimed that the price was high for x reason they aren’t required to change that price and given that all the current prices i can get quoted for are around that same price its likely that this is pretty much the standard price regardless of 2 man offerings or 1 man offerings
Why would i blindly listen to hearsay when all the hard evidence i can find says otherwise? if you have some evidence i’m happy to look at it, but the best you’re going to end up with is an “ok you were right” which ultimately doesn’t really change anything given you didn’t pay extra for the 2 man service even if you were advertised one as there will only have been a single flat shipping option
Ultimately i’m confused what it is you’re even trying to achieve, there are no refunds to issue to consumers as they weren’t charged extra for 2 people vs 1 person and bambu ultimately isn’t going to care enough to rock the boat with DX unless there is a large enough number of machines not making it through their delivery network
So what exactly are you after?
edit
Also, downvoting this just because i am not jumping on the bambu hate bandwagon over a literal nothing burger problem amuses me
Late to the party, but I do want to highlight the specific issue people have, and I certainly experienced. Customer support don’t consider it their problem, it’s an issue the delivery company have to sort out internally.
Royal Mail legally require 2 people to deliver anything over 30kg. With the AMS the H2S is over 40kg. DX must be getting staff to sign a waiver or don’t mind legal action or something… 
A single person lugged my printer with his knee in the side of the box into the porch. I couldn’t close the door as it was in the way, and ON THE SIDE OF THE BOX it says it should have 2 people to move it. Nobody else was in, so I had to drag it at an awkward angle, which caused pain from an old injury to my hip. I am sharing my “awful delivery experience from Bambu” to highlight to others what to expect if they buy direct, and that maybe re-sellers might treat their customers a bit better, who knows?
P.S. There is no “hate bandwagon”.
