Shipping Issue, No Response from support tickets

Bambu Lab A1 Series
1

I ordered on the 23rd of January, and tracking info says UPS still hasn’t received the package. My support tickets go unanswered, I’ve only gotten the copy/paste responses about heatbed cable issue. How do I get actual support for my purchase? Is there a phone number to call? Is a chargeback my only recourse? I don’t want to do that, I want the printer, but I am at a loss here and out 750 dollars. Would appreciate any insight anyone can offer. Thank you.

“Ontario, CA, US, Package is in transit to a UPS facility
24 Jan, 2024 19:41:16
US,Shipper created a label, UPS has not received the package yet.
23 Jan, 2024 21:54:28”

2

Right now is Chinese New Year. I’m afraid you’ll have to wait until February 21 before you get a response.
There is no phone number available you can call.

3

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