I can’t get an answer from emailing customer service, but hopefully I can get an answer here. Does anyone know if/when they will ship the X1 to AP (APO/FPO US Armed Forces) mailing addresses? There is the option to choose when you enter your address, but when I try to preorder it says that it will not ship to my address. I’m not sure if this is an error on their US website or not available. Alternatively, is there a way to ship to Japan?
I’m in a similar boat. Contacting support they said they cannot ship to Japan at the moment.
That sucks. Do you have APO/FPO as well? The US site should get on board with figuring out how to ship, but then again I am sure they are swamped with orders. I never received a response at all from customer service, which is disconcerting.
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I’m out in Chiba. Their international support got back to me pretty quickly but yeah there’s really no reason they can’t ship to you. Sure they’re busy but you would think for a new company breaking into the market they would at least answer you.
Yeah, there’s definitely no reason not to be able to ship to me. I buy from US sites all the time. I just can’t get a response using the customer service on their website. I’ll try again.
I’m sure if I told them I was a YouTuber with 100K subscribers I would get a response, lol.
I’m sure if I told them I was a YouTuber with 100K subscribers I would get a response, lol.
Ain’t that the goddamn truth.
Had the same issue putting in my APO address so I’m just using a reshipping service such as apobox. Been using them for a while and haven’t had any issues.
Would certainly be nice if they did just support APO however as that would save me a few bucks with reshipping costs. Unfortunately still a few companies in the 3d printing space don’t seem to support APO (Hatchbox for example).
Especially since supporting APO is essentially no different from their perspective as shipping to any other US address using USPS.
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Yeah, I’ve thought about reshipping, but since I’m really wanting the carbon X1 with the multicolor thing, the expense is already more than I need to spend. I can’t really justify jumping through hoops to spend $1400 just because they won’t look into shipping APO/FPO. Also any replacement parts, etc. I will have the same issue. As much as I want the X1, I am thinking about adjusting fire and picking up a Creality 5 S1 and a sonic pad for less than half the cost. Obviously, it’s not the same with no where near the features, but maybe more practical since parts are ubiquitous.
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Sorry to bring this back from the dead, but I have exhausted all ways to order a X1C. Even authorized resellers cant forward it to APO forwarding services due to a rule Bambu Labs. This is ludicrous!! As much as I want a X1C it makes no sense to why they dont. Losing out on alot of customers.
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Is there any updates from Bambi in fall 2025? Black Friday Sales are being promoted and are much higher locally when not able to use FPO shipping for service members.
I was just on with their support and man do they not seem to give a flying fart about the woes of FPO/APO (besides the obviously canned customer support lines). The current Black Friday sales are a difference of $500 for an H2D from the US store to the Japan store and absolutely no luck in receiving a discount code or transferring the sale across regions. They wouldn’t share potential for sale dates in the Japan store either. Their responses made me feel like they just kept picking from a list of pre-made responses. There is a 14 day price match guarantee but not knowing until a sale goes live that it’s actually happening makes this blind luck. Very frustrating issue indeed
Dang, that’s rough. I bit the bullet last time buying the X1C from the Japan store, but even accessories are so much higher, plus there’s additional shipping charges for Okinawa since I’m not on mainland Japan. I even checked with APO Box about mail forwarding but they won’t do it because it exceeds USPS dimensions. It is exhausting and frustrating, like my $ isn’t welcome enough to consider.