SOLVED - AP board replacement (H2D) when registering new SN, told it's invalid

[Dave_W]

EDIT: Solved around 30 minutes ago. I updated my original ticket and also went to live chat after writing this post to see if they could help as the tool didn’t work.

Due to the ongoing issues I’ve been having with the printer, I got sent a replacement AP board, fitted today and BL need to authorise the replacement SN.

Fine, I go to the form and it won’t accept the new SN, I’ve checked and triple checked, even scanned the SN QR code and pasted the number in, just in case I was doing something wrong, but no.

This means I can’t submit the new SN ticket to get things updated and get the printer back online. Updated my ticket to say as much, but that’s a 3 day turnaround minimum

[R3d-Five]

You can send a regular ticket to support and they’ll transfer it. I had a P1S board come back wrong but they fixed it.

[Dave_W]

Thanks - I’ve updated my existing ticket, but it’s at least a 3 day turn around at the moment to get an answer