I’ve received my Soccer kit and had fun assembling, but I’m having an issue with one of the controllers. When connected the bot would just spin to the right.
Using the other controller I verified the wires, analog switch, and core were all functional, but swapping the Transmitter shield duplicated the issue (ie: the “spin right” behavior followed the transmitter shield.)
Trying a close examination of the shield I can’t see any solder bridges or such on the shield, but the tiny SMD bits are at the very limit of my ability to really examine without a microscope setup. 
I know I’ll be able to buy more from Maker Supply n a month or so when they’re up for GA sale, but since this one appears to be defective I’d hope it could be swapped out sooner.
However, this puts me back at my question. How do we open a ticket for this kind of support? I must be blind and missing it, the only other support path I see for bambu starts with identifying a Printer model only.
Thanks for anyone who has insight. So far driving the bots one at a time around the room is fun at least.
Welcome to the forum! You can open a general ticket here:
https://bambulab.com/en/my/support/general-inquiry
On that form under “Printer Model (or product)” you can choose “other”. I’m sure they’ll add CyberBrick as an option at some point but right now this is the closest option and it’ll get a ticket in the system for you.
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Thanks for the tip.
I debated opening it under one of my actual printer models but thought that’d just confuse things more.
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Update from Support:
MakerWorld Support Ticket is confirmed the correct path and they now have a CyberBrick category available.
I get what you mean about not wanting to overcomplicate things by tying it to a specific printer model. From my experience, the easiest way to reach support is usually through their official ticket system on the Bambu Lab website rather than the forums. That way, they already have a structured way of tracking hardware-related issues, and you can attach photos or logs if needed. It also helps to provide the serial number of your printer right from the start—it speeds things up and avoids the usual back-and-forth.
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