I guess not causing a review bomb is the smartest thing for a companies public ratings. Looks like only a couple 3d printer companies have experienced this. As far as the percentage of users that leave ratings. This is the same for all companies so doesnt matter when comparing. As far as overall items sold, also doesnt make an affect because the rating is an average. Just stating the obvious that may have been overlooked.
These are the reason ratings are highly valued to consumers.
It’s definitely not about the user percentage, or about whether or not these reviews are fair or justified, or whether they represent the “majority” or not.
These people took the time to express their position and vote. These people were motivated enough to take the time and put in writing their reasons and vote. The other part of the users you’re referring to either didn’t bother or didn’t care to do the same. So in my “book”, though I’m aware they exist, they don’t count, as they haven’t spoken out, haven’t voted. It’s like during the elections: you vote, your vote (and voice) counts; you don’t, then your opinion doesn’t matter.
While I usually take in such reviewing platforms (like this one) or reviewing products (i.e. like Amazon) with lots of caution (read as: pinch or more of salt), I do read several of them, especially if these are fairly recent, to find out if there’s a common trend in those comments, if there’s a common problem these users are facing, or if there are more than one main issue at hand, why there’s a higher rate of prise or of criticism, when the most negative votes were cast and why.
Call that what you like; review bombing or whatever you want. You (or Bambu, for all I care) could try explaining and justifying those reviews and their negativity, all you like. These comments, the period when these were written and their rating do speak loudly about a number of common issues Bambu has, and these people are pointing out as the main reason of their expressed discontent.
It’s about the message the these people and the above image, convey to any site visitors. And that rating picture does speak louder that any 1000 (or more) words I or you (or Bambu) could ever use.
Review bombing would only make the littlest of difference amongst authentic reviews… Since day 1 of Bambu Lab being on Trust Pilot it’s reviews have been bad… .
Not enough of their user base even knows trust pilot let alone cares enough to write a review. I wrote a genuine review before any of the latest controversy and it was 2.3/5
The largest hit though I’ll admit has been customer service over anything else.
Nobody is interested in how many users there are in general. What is always interesting is the ratio of positive to negative ratings. And this is devastating. Basically everyone knows that the majority of people are blind lemmings. There is a reason why BL asked here whether users would be so kind as to leave reviews on TrustPilot.
If so many people take the time to make their voice heard … and almost exclusively with negative messages … that says a lot.