I have a similar problem, I bought an X1E from 3D Prima and after contacting them to get a part specific for it, I was informed that they don’t have in stock nor they are willing to accept an order for part, although they continue sell the printer! Very poor after-sales service. I think Bambu Lab needs to start making the parts for the X1E available directly from their web store and/or review the terms for their ‘enterprise’ resellers, after all this is an expensive printer that is supposed to have decent after-sales support, this is what ‘enterprise’ customers would reasonably expect, no? Am I wrong?