According to the Black Friday terms anyone who ordered an AMS that did not turn up on or after the 5th of October gets a qualifying gift card equivalent to the difference in price.
As you all know, I received my AMS this week.
The form has excluded me. A support webchat will be made about this now.
If they think their poor handling of my situation requiring me to get the police involved because they chose not to do their legal obligation means the delivery date was the date of theft, they have another thing coming.
The date in law is the date it arrived to me from them, that was a couple of days ago.
This is just wrong. Iâm sorry youâre going through this. If bambu wonât make this right then I will. Send me a private message and I will order you a new ams unit and have it shipped to your house
If so, contact your card issuer and ask them to issue a chargeback for the missing goods. You have to wait a few weeks after order placement to allow the good to arrive, but youâve likely reached that point.
I used gift cards from the revenue of points I earned here.
If you think about it, they decided that I could not claw back the points they gave and then that means they devalued all the money designers earn to promote BL.
Pause and think about that for a while. It says so much in that one understanding of the problem.
We are in control of everything and as such, we can and will screw you over.
Earlier today I have received a communication from DPD (the delivery company) that BL told them to expect my entire order as a single delivery (not split into multiple deliveries).
I have heard nothing from BL.
As usual, I will receive no notifications from the delivery company or BL before the day of delivery.
This obviously means there is no way of knowing when the package will arrive or what time.
As I wake up each day blind which takes a couple of hours to clear up, leaving my only working eye (75% function) able to see, depending on when they send the notification on the same day of delivery, I can be (and have been) blind when they arrive.
It is usually easier to simply not go to sleep before a delivery, however, not know WHEN the delivery day is, it really makes things hard.
As many of you know from my assistance here, I am often still awake at 7am as I find getting to sleep difficult.
Despite the order summary listing all items purchased being shipped at the same time, it appears the order was split, this information changed at 10:17am today.
Nothing indicated this until 10:17am today. It appears DPD have been told about another delivery they are awaiting.
I have no idea how many of the other 21 items that I ordered will arrive in this next shipment.
It could be one, it could be all.
Why is communication so bad with Bambu Lab?
If they have enough information to tell the delivery company, why canât they be bothered to indicate that to their customers?
Hmm I think I saw one per order in small print, but hopefully Iâm wrong
Anyway if you need and are willing to cover shipping Iâm up to send you some, before I started only ordering refills I ordered quite a lot of full spools, so I have a bunch (of the old design)
As my 2nd AMS arrived after the 5th of October cut off point for the sale starting, I am entitled to the price difference.
After wrangling with support, both webchat and tickets, they finally agreed early morning on the 22nd of October to provide the difference in price with a gift card.
They said they required 4 working days which came and went on the 25th of October.
I still havenât heard anything.
I have updated the ticket again!
Just once, I would like BL to say something they can stick to.
Today I was granted a gift voucher $70 for the U.S. store.
Sounds great , but as many of you know and they certainly do as they have all my details including the qualifying order - Iâm from the U.K. and thus require a U.K. gift card for the U.K. store for ÂŁ70!
Even more annoying, the US price difference is $100 and they gave $70, they clearly knew it was the U.K. price difference.
At a certain point it stops being incompetence and becomes intentional acts designed to annoy.
It has been 13 days and BL support still have not resolved this issue.
Is it incompetence, ignorance, arrogance, it could be all of them.
Why keep asking us how they can improve when they canât even do the basics?
This isnât difficult, it has been approved already as it should have been, no one should have to explain how to get this right it isnât rocket science.
This is where BL are holding themselves back, decent printers, but, useless support. It is rare to hear a good BL customer service story.
I have received the Gift card for the price difference, just 14 days after it should have been a simple admin process. In the correct denomination for the correct countryâs store.
I had to get a different department involved to move it along though.
