We are all users of Bambu Lab. We all care about this new company that totally changed 3D printing. Yet it has many problems. According to some of my observations, I’ve realized that Bambu has:
A bad customer service(Slow tickets, pushing responsibilities…)
Horrible Makerworld(Removing models, being fairly harsh on users)
We also get a variety of different other problems.
Yes, we can see a bunch of those all around the forum, but I think it would nice if everyone could post their largest problems and kind suggestions toward Bambulab on a major topic so that Bambu can read through it one day.
Bambu is still a new company, and it needs suggestions from our users.
Let’s all help Bambu Lab become a better company for everyone!
I somehow very much doubt they want our input or help. Their own chosen walled up business model, their continued disregard for their own customers feedback, and complaints, their unwillingness to adapt and improve their relationship ewith, and support of their paying customers tells a different story that the one you suggest.
Personally, I’m now convinced, based on what these past 2 years have demonstrated, that Bambu doesn’t want to change, or improve its relationship with its customers. And somehow I think they don’t really care if their name and brand will still exist in 3 to 5 years from now.
I’ve endured the horrible support but I feel bad complaining about it. Compared to other Chinese 3D printer manufacturers it’s top notch, probably the best. Of course compared to western expectations of support it is absolutely atrocious. The problem is I’m not sure they realize how bad it is on an absolute scale, they probably think they are doing great.
I just don’t trust them anymore. The organized, systemic lying with the warped bed thing on the X1 was the start, then the bad fans, and so on. Now it is the AMS tape issue. They just don’t act in an honest and transparent way when problems are discovered.
In China here(I’m Chinese), it’s a bit better. There is customer service on Taobao, and they reply to you almost instantly. They are also pretty helpful. But anyway they’ve only got general advice to you, which means that you will still have to get a ticket. Again they are still pretty well trained at identifying problems and is enough for most of the time.
I do feel sorry for other regions as the service is absolute ****.
That may be an aspect they’d want to improve in.
Honestly I thought that there were no other topics like this(I browsed through any related thing), and was totally hit off guard when this happened.
But since Bambu is ignoring the old one, probably starting a new topic might have a chance to attract them again…
Hello, I think you’re being very hard on BambuLab. I’m not an employee of this company and have no connection with them. I discovered 3D printing when I bought the X1C and my experience is different from yours. I think makerworld is great for people who are just starting out, with all the models they share, and I’ve had answers to every question I’ve asked the after-sales service. I had a few delays in the delivery of one of my filament orders but, without claiming anything, I got a voucher to apologise for the delay.
I’m not saying that everything is perfect, but as far as my experience is concerned, I’m very satisfied with BambuLab.
Of course, I’ve shared my suggestions for improvement, but on the whole I’ve found it to be very effective. Makerworld evolves regularly with new features.
I think you’re very hard on them, I’m not contradicting your experience, but I don’t think you have to be too mean if you want to continue to be heard.
In any case, I wish you all the best for the festive season, and I hope you enjoy your impressions, which, in my case, have enabled me to make some lovely gifts for my loved ones and the young athletes in my sports club.
The old saying (where I come from) : " There’s no smoke without a fire " has been more often than not proven to hold true even nowadays. There’s also another old saying that states “When two people tell you that you’re drunk, you’re definitely drunk and better go to bed”… Put the main ideas of those two old sayings together and in relation with how so many Bambu users keep complaining about how Bambu customer support treats them, and one should get the basic idea of where the real problems lie. Despite all the above, Bambu keeps not just ignoring but even denying the (undeniable) facts…and don’t appear to want to improve or change its MO concerning its paying customers…which raises the question on whether Bambu’s staff (and management) really care if their business will be still alive 5 years from now.
I would like to add something. An ams like accessory that recycles failed prints. So you just chuck in all your bamboo turds and it would shred them up and make filament out of the shredded plastic.
It would be awesome! But organizing colors would be a pain. For example: Poop from white to black switch: Where to put it? But I like your idea if you’re going mono-material printing. Bambu could definitely mass-produce those machines and turn them into something faced more to beginners instead of machines now being hard to get and without support. It’s like how DJI managed to commercialize drones!
Adding a delay feature to the Bambu handy app so I can go and set my print to start when I leave for school the night before or after I am asleep so I don’t hear it.
Hi I would like to suggest a way to use flexible filament with the AMS, instead of pushing the filament in it could be done by suction, similar method used when you need to pass wires thru pipes; I’m aware is not a conventional method but lets be real, Bambu is not convetional
Wouldn’t really work, cause if you use suction it’s gonna be hard to move such heavy filament, and it would be really loud. If you want it to work better then there has to be zero space between the tube and filament, and that increases friction.
But yeah! I absolutely like the idea!
I beg to differ, as actually nothing of what Bambu came out with is unconventional technologically speaking. However, we do have to give “Caesar” what is due in terms of combining all that existing tech+software into one easy to operate package and making it functional right out of the box. That was indeed not a small feat, considering what the competition was providing before X1C…and a couple of years after, until they began catching up.
I offered to translate the firmware into technically correct Swedish in exchange for some inexpensive filament. Their response was that they use “industry-leading translation templates” and did not need any assistance. Yet, even five firmware updates later, the translation still looks as if it were produced by a two-year-old using Google Translate without any context.
Some of the terms are taken directly from dialectal Swedish and sound unprofessional and cheap.
So instead of accepting my help, they chose to keep a completely incorrect translation for the equivalent of €60 worth of filament. Perhaps it’s time they reconsider their so-called “industry-leading translation template.”
Over I like my 2 X1C printers and AMSs. I’ve had to disassemble the extruder to pull out a stuck piece of filament and even dissassembled the AMS to dicover one the magnets where the filament passes out the AMS moved and blocked the path. This was a royal pain as there was a lot of dissembly and getting all 4 magnets and springs back in the assembly sucked (they kept sticking to each other and popped out several times). Coming from having to highly modify my 3 Ender 3 Pros (having to to do manual Z-offsets for bed leveling, installing BL Touches, Sprite Extruders, Dual Z-Axis Rods and using github and applications to fine tune my printers), I find my Bambu Labs Printers are mostly plug and play. I did run into some issues after updating firmware but and quick calibration afterwards usually fixes things. If there was one thing they should have improved on their orignal X1C flagship printers It would be the lighting inside. It was terrible. I was able to purchase a couple of Biqu lights and install them and that made everything a lot better.
It would be nice if they would put the External Spool Holder on the Side and the poop shoot as well so you could push the units back farther on the desk and just remove the poop container from the side. Having an option for a side/bottom poop door would be great so you would have an option to can a container on the side or put a drawer or container underneath the printer so you could just have a larger trash container underneath for productions systems. I have had several long multi color printer stop due to poop backing up in the shoot overnight and finding a melted mess of poop up in the shoot. No Bueno!
