It turns out the brand new live chat doesn’t offer any assistance for the things most require - after-sales support when something goes wrong.
MW have reached out to me and informed me they don’t provide support via the live chat, they provide limited support that doesn’t include anything 90% of the people need after purchasing a printer.
I mistook the fanfair of “live chat for after-sales support” to mean “live chat for after-sales support”, who knew I could go wrong by reading what was written?
I have asked for a list of what people can ask and what they can’t, hopefully, that will be added to the huge announcement about the live chat that promised after-sales support that somehow doesn’t provide after-sales support.
If it comes across that I am annoyed, yes, I am.
If the service had known limitations, tell people what they are!