Support response

Hi there guys

quick question

does anyone have the average response time for Support?

I placed an order for an item that arrived damaged and I contacted them about five days ago and still have not heard anything.

I just want to get a replacement - I figured five days was enough

it’s been a while since I contacted them as things have been pretty good and haven’t had to use them

Thanks for your time

With the current ongoing sale I suspect support is getting above average workload so a response will probably take longer than average.

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Not that their (customer) support acts much different or faster during the rest of the year…

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