How long has it taken people to hear back from tech support when opening a new ticket? My printer is no longer able to level the Z Axis and all trouble shooting has resulted in a lack of results. Hoping I might hear something before the holiday as I had some holiday prints I wanted to accomplish.
I normally don’t chime in on subject like this but part of the answer to these repeated questions – and there are dozens of them posted here – are related to how the question is phrased to tech support.
From time to time, I’ll respond to tech support questions when my engineering team is backed up in my day job. To say that some of these are badly phrased is an understatement. We divide them by country and region so language is usually not the barrier. Bad sentence structure and poor education is largely at fault in this emoji-laden era. Sadly, clear writing has become a lost skill.
The issue with Bambu and other tech companies is that they often will have non-native speakers responding to tech support. If they don’t understand the question, it will get back-burnered till the next tech with higher language skills can get a crack at it.
So here’s a dirty little secret I’ll share; ChatGPT.
Copy and past your question into chatGPT but prefix it with the following:
Simplify the following phrase so that a 9th grader can under stand it:
What ChatGPT will do is reparse your question down into simpler syntax. I’ve found that the simpler I break apart a sentence when communicating with any tech support the faster my response. The reason for this is simple; Tech support people are measured by the number of tickets they retire. The easier ones often get handled first because they represent low hanging fruit.
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That’s a great suggestion!