Anyway to make Bambu Labs tech support responsive? Opened a ticket 1/9 for a 1st stage motor failure in my AMS and am yet to get any response. I already ordered a replacement at my expense just to get it back working but it should be under warranty and I think they owe me at least that beyond the courtesy of what one might expect from a support organization. In the end, I am just one person but this one person has a choice of vendors when new printers or filament or any manner of accessories are to be purchased.
If I’m being honest, Bambu support sucks. Just wait.
They sent me the wrong filament 30 days ago. When I opened a ticket, It took 15 working days for the first lame response, nothing since. They still owe me 8 rolls of filament. The support is nonexistent!!! Have started tell my friend to skip this company.
I sent a ticket on 1/13 regarding a dead AP board with photos and videos. But still no response, I tried to order one so I don’t have a brick at home AP boards are sold out?
What do I do now? Do I just make a complaint with the credit card company?
Support ticket US240114001001
I finally got a response on my ticket, took 12 days. I had to order my own part as well to resolve because the bulk of what Bambu Lab calls consumables only carry a 90 day warranty. Did you try Ultimate 3d Printing store?