I received that initial [Action required] e-mail from the sales team that had an extra paragraph detailing how they wanted me to take 3 specific pictures, but I can’t because they never explained what pictures they want. The reference photo they sent me doesn’t exist. This really feels like Bambu is doing everything they can to keep people from claiming that discount code. The second picture I uploaded there is the page you get if you try to open the image in another tab.
Also, can someone explain why I was censored for no apparent reason on Discord when I posted this? There is nothing offensive or inappropriate about those pictures
Ditto for me as well. I responded to a recent Tweet they posted saying that it was missing, so they responded to it… Grrr… I told them I’m not the only one and maybe they should read these forums - clearly they haven’t yet! Their comms folks need to do a self-check as they are missing the mark on this one. Here’s their X response to my comment (Bambu, you can etransfer me enough for an X1 for my time to solve your comms issue!) :
Everyone that received that email has the same problem. I guess it was censored because of too much spam of the same thing. When you will receive your next email with the bed info, you will get the right pictures.
Haven’t gotten any information since the release of the email about first batch and they already are selling new A1s honestly I was hoping they would fix all the busted ones before selling new ones to keep brand rep up, but this is honestly a bit disappointing seeing its been over a month since last response or any news of eta to getting a replacement, but all content creators have it ofc because they are so much more special honestly over this period I’m losing a little respect of the company because I’m starting to lose hope of printer getting fixed yet they say to stop use and knowing companies if you ignore it they will void warranty not saying they will for sure, but who knows with companies nowadays.
The series of emails I received from sales were very confusing. Fortunately everything was explained clearly in the support ticket once it updated. If you still haven’t heard anything, maybe try requesting an update through your initial heatbed replacement ticket.
It’s important to note that your heatbed replacement support ticket updates will not be viewable under the Support Ticket tab on MakerWorld.com. You need to check the Bambu Handy app or BambuLab.com for updates on your ticket.
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