Everyone here that thinks Bambu is doing the right thing are Fools. I have had a problem with the print bed for about a month and they were going to refund and take back my printer before any of you knew of the problem with the cable. Its a deeper problem than what they are telling you. They want to make you beleive that its your fault and its just the cable (just read what they are saying they are not taking any blame or saying it was an engineering problem)! Why would they recall all of the printers if it only affects .01% of all printers sold?
Bigger issue is they are deleting all support tickets of people that were having problems.
All my support tickets were deleted tonight! I was smart enough to make copies of them and will be giving to my Attorneys!
What is the issue here? You wanted them to refund your printer, and now they’re doing that for anyone who wants to do it.
They are also taking responsibility. Saying that it’s an engineering problem is them stating that it’s literally their fault.
I think there could be a lot of trolls/“parasites” that will create bad feedback topics just to kill BL reputation…
I have no issues with BL printers they are the best out there that I have used. In fact I have 2 bambu printers and have had a 3rd in my card for over a month, but I can’t pull the trigger… Not a Troll just stating the facts. Their customers support is the worst of 3d printing companies I have worked with!
I don’t understand the problem here. They created a link for you to go to to tell them what you want: refund or wait for parts. I bet if you fill that out, you will be fine. Them deleting old tickets that aren’t through that doesn’t seem too crazy. Now its all centralized for them to keep track. I registered yesterday through it and already received a response today.
the problem is they had given me a claim number already. They had me take pictures of everything. The ticket WAS Opened and active. And I should have received the instructions to return it before any of this happened. I should not have to repeat efforts that took 3 weeks to get through again! Just use my open ticket and let me return the product. If their customer service was not so poor, my refund should have occured already! I had better customer service when I purchaced a ANET printer back int he day.
They did say in the #2 postion that it may be cratfsmanship, I guess that could be considered an Engineering issue. # 1 was “These printers showcased problems related to damage close to the cable connector due to external factors”. I agree they are taking responsibility for the issue.
My open ticket is magically back! Thank you! Now lets see if they will see the return through!
Your Attorneys will surely sleep well tonight.
It wasn’t just your ticket that “disappeared”. I’m guessing all tickets weren’t appearing due to an issue with the support system. My tickets stopped appearing for a short while and now are viewable again.