I am mad that I have to waste my time reading things that I’m not interested in, currently, just to be able to try and get some help with a problem that I have RIGHT NOW. I PAID for your software and equipment and now I have to prove myself before I am allowed to try and help, myself! Yeah, you (Bambu) really don’t have to put much effort into a forum that can take care of customer support issues by the customers themselves. Well, of course, unless you do something dumb like creating a “Trust Level” system that prevents CUSTOMERS from posting for help. This is a load! Fine. Until this “Trust Level” changes, I’ll just contact support. Every time. For every little stupid thing. Wasting. As. Much. Of. Your. Time. As. I. Can!

Oh yeah, and don’t give me anything about the system weeding out spammers. If a spammer wants to drop $1k to get access to a forum that they can then spam, let them. Here is how it should work, you pay, you get full access.

One last thing. Chill out with the word censor. It’s stupid.

If you spend much time on any message board, those without any vetting of new people or limits on what they can do get overrun with all sorts of spam, off-topic rants, malware links, and any number of things that make it harder to do exactly what you appear to want to do.

Bambu isn’t trying to shut you up. You are part of the target audience here with a Bambu printer. What they are trying to do is make this place easier for you to get help with your printer and keep the signal to noise high. Unfortunately the unruly and nefarious make that harder to do and it inconveniences all of us keeping them at bay.

It may not seem like it but the rules are to help everyone here and make it harder for those looking for trouble. Go read the topic about the rewards system if you want to see how crawling this place is with scammers and opportunists.

You must have missed reading the title of the forum. This is the Bambu “Community” forum. This is not the Bambu customer service forum. All the content is community contributed and moderated. Complaining here about the “Trust” system isn’t going to get you much sympathy.

The “trust” system is standard for a Discourse forum which is the software that actually runs the forum. You can be mad all you want but it literally saves hours and hours per day of cleaning up after bot accounts. I would much rather spend that time helping fellow users and contributing to the community content.

The community forum is about all of us in the community, that includes you, it is NOT about just you.

If you are confusing this with customer support then you missed the difference between the words “community forum” and “customer support” they are different for a reason.

Getting annoyed because you have to follow a set of best practices to ensure that you are one of the good ones is counterproductive.

Those things you didn’t want to read included the answer to your question that has been asked and answered many times before you did. You could have read the answer to the same question you asked. As you type your question, the right side of the window shows you relevant answers using the same key phrases you typed.

If you don’t want the help of the community that just helped you on a question you asked with advice and answers from several people - then, don’t let the door hit you on the backside.

Otherwise, be grateful, don’t hate and welcome to the community, I hope you become a valued member who contributes and listens.

This “Trust Level” thing needs to change!

No, it doesn’t.

100% correct!

Exactly!!

Couldn’t have said it better!!!

I have been a moderator in several forums and admin in two…
Trust me when I say that whatever hurdles a LEGIT user might have to jump trough to gain a meaningful status in the forum is well worth it.

Bambu created this site NOT to offer support, not even to provide meaningful updates.
It is a place for users only, you won’t even find anyone working for Bambu checking this site.

Spammers and other criminals are a big problem for every forum.
And this one here is surprisingly clean, so Bambu is doing at least something right.
Creating a bot to spam a website or forum these days is child’s play, you click a few buttons and off you go.
Even the user registration for the bot accounts is fully automated.
If Bambu would allow every new user to just post away without constraints this forum would be flooded with things no one should ever see…

Bambu created this site NOT to offer support, not even to provide meaningful updates.

Where should I go for this then?

Customer support using the tickets from the Bambu Lab website or using webchat.

I’ll take “Entitled” for $100

It’s a way to keep unhappy customers from being able to create new posts about their experiences their purchase and with customer support.

Bambu has the some of the poorest customer support I have dealt with. Want to discuss it with the community? Too bad unless you’re willing to waste time browsing the forum first.

I get the whole aspect of unhappy people posting stuff but if somebody genuinely has a problem and spend hours and hours searching only to find out they can’t start a new topic, and have to continue to wait or find other stuff to post on in the meantime until they get there trust level one, kind of defeats the purpose

Hours? You joined 14 minutes ago.

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You can browse this forum without a user, so this person can spend hours, days, even weeks looking and not finding what they are looking for, then setting up a user account to ask for it and all it will show is that the user joined 24 min ago.

There is no way to correlate a user browsing anonymously and then carry that over to when they sign up. It’s just not possible.

Once a user has signed up, they can immediately post replies in threads. They are only restricted from posting new threads. This seems like a very happy medium. If a new user has a question they can post in a relative topic?

Well then its good i did not ask you to do that

Im just point out that the 14 min dont mean the user did not browse for hrs, but with out a user and there for it did not count.

Appears you’re overthinking it. Just because I just signed up doesn’t mean I haven’t used the forum to search.

Had another user name, didn’t use it for a long time, can’t remember the password and no longer have access to that email…

But ya…+1 for trying to troll…-2 for failing at it

He’s not “trolling” you…

This forum software just tries to encourage community participation. It’s not meant to be a support forum. It can be slightly annoying when you first join a new one sometimes but even I don’t think it’s that bad (and I like to complain ).

Here’s a tip straight from How to Win Friends and Influence People (page 2): Attacking a fellow community member like @JonRaymond, whose only “crime” is volunteering his time as an unpaid moderator to help others in this community-led forum, is a poor way to make your point.

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@Lou, I think you meant to say that it is supposed to be a support forum.

Anyone who has read my posts knows that I am not a defender of Bambu by any stretch of the imagination. However, credit should be given where it’s due.

First, their Wiki is world-class—that much is obvious. What may not be as apparent is how well this forum is managed and set up. Notice something missing? No banner ads. That alone sets it apart from many corporate-hosted communities.

Full disclaimer: I am not a moderator or admin of this forum. However, I do have over 25 years experience with discussion platforms, both as an admin (responsible for installing and maintaining forum software) and as a moderator across half a dozen different platforms. Who remembers eGroups of 1997 (later YahooGroups)? I’ve administered boards running ProBoards, Invision Power Board, phpBB, and the big daddy of them all—vBulletin.

Some of you may have noticed—or been annoyed by😉—my posts that use special formatting—that’s just muscle memory from years of manually typing BBCode, the foundation of all modern forums, even if it’s not always visible in the toolbar.

Why These Anti-BOT Measures Are Necessary

Based on my experience over the past 20 years, I can say with confidence that this forum is under daily attack from spambots. None of us have log access, but I can tell you this: By 2005, bots specifically designed to bypass forum security measures were everywhere. They signed up zombie accounts to flood forums with ad links. A significant amount was porn-related, but plenty of clickbait companies also exploited forums to boost their pay-per-click traffic.

It was easy money for them—huge member bases with plenty of users willing to click on anything. I ran an invitation-only board that, despite its exclusivity, saw more bot signup attempts per day than actual members. Once a bot gets in, it spams relentlessly. At one point, it got so bad, we had to implement blocking on an IP basis—NOT fun for the Admin!!!

So yes, anti-bot measures are frustrating, but the alternatives are much worse.

And if it’s that much of a dealbreaker, there are always other platforms—Discord, Facebook, and, of course, the sewers of Reddit.

If he was not trolling then he wouldn’t have made a direct comment towards what I posted and then taken the time to snip a screen shot. You can make your argument without trying to show somebody up. What was the purpose of the comment?
Nothing. There was no value in him pointing out that this use name was just registered. There was no value in the screen shot. It was a reply to call me out directly in an attempt to start a conflict. Moderator or not. Even more so, if he is an unpaid moderator, then pointless comments to engage a conflict should be avoided.
Its not an attack, if I defend my position from the initial comment. I was not in the right either for commenting back in the fashion I did.

In any case, its way off the rails at this point and whether or not I just joined, or I created a new account, has no bearing on the ability to post. I get not allowing new people to post to an extent, but the purpose of this is to provide support. So if someone truly has an issue they are trying to fix, then getting help would be the answer. I don’t think they need to remove the trust level, but possibly adjust it.

OK. So your latest post responding to me, despite the emotion, was an example of respectful disagreement. You could have gone the route of openly attacking me, but instead, you took the higher ground, addressing your points one by one and explaining your disagreement. This proves you know how to respectfully disagree without resorting to personal attacks.

However, in your previous post, you chose to use a pejorative term by accusing someone of trolling. The fact that this was directed at a volunteer moderator matters—not because their role makes them immune to criticism, but because their motive is to assist the community, not to provoke arguments:

I read through the exchange, and while one could argue that the response was blunt, it was also a straightforward presentation of facts. Everyone is entitled to their opinion, but nobody is entitled to their own version of reality. In this case, it’s understandable why someone might assume that a brand-new account—registered only minutes before posting a single complaint about the forum—could be acting in bad faith. That kind of behavior is often consistent with someone creating an account solely to stir up conflict.

Maybe that wasn’t your intent, but if you don’t explicitly state your intentions, how is anyone supposed to know?