Jai le mem probleme.
Jai recu mon imprimante ce matin
Same issue here, so pissed by the delay that you announced… I just bought a new screen to speed things up and hoping the will make a commercial gesture later.
Tengo el mismo problema. También abrí ticket… Toca esperar U_U
The same problem.
Maybe a bad display series.
I communicated with Bambu Lab Support and now I am waiting on the new display.
Hello,
I was not allowed to submita ticket without attaching printer log files or PC software log files. Unfortunately, I cannot generate these log files as my screen was broken during the delivery of the A1 to my house. How may I submit a ticket without those log files?
Even after following the tutorial on the Bambu website for uploading printer log files my sd card did not contain the corelogger fiolder only the recrder and logger folders. Also the tutorial does not explain what format to send those folders in? Should I zip all three folders?
Kind regards,
Bambu_noob
Welcome to the forum.
It’s been a while but I didn’t need to submit a log file when I had a X1C that was delivered with damage. In the Support page, right at the very bottom there is a General ticket and a Technical ticket. You want a General ticket. Include as much detail and pictures as you can.
Thanks JonRaymond that solved it!
Received new printer today, assembled and screen faulty also. How is it possible Bambu Labs cant get this issue fixed with QC after almost more than 12 months on the market. This seems to be a common issue and I am reluctant to buy another A1 or other model after this.
I have had a new issue that just appeared in the last 24 hours. The printer will randomly stop and the screen goes black. It will not respond to anything. The temperatures start to drop (on the nozzle and bed) also. I shut if off and turn it on and it will try to resume but sometimes it can’t or the print has separated from the bed. We have replaced the SD card with a reformatted one, but the same problem occured.
Is anyone else having this issue?
Just put together our printer and hit the SAME broken screen issue. But thanks to those who detailed their experience here, I found that it’s relatively normal which is frustrating. Anyway, just submitted my ticket and irritated this is my first post here. 
I just bought the A1 combo from Best Buy, I am having same issue as the screen is unresponsive to touch.
has the screen been unresponsive right away from setup. I am thinking it was a BB return due to the faulty screen. When you unpacked it, had it seem the box was opened before.
I had a problem with the display, and it shutting down on its own accord. I sent it back for repair. 2 weeks later, I contacted them. They replied that they did not have the parts to repair it and asked if I would accept a refurbished unit, as mine is around 3 years old. I accepted their offer of a refurb. Just waiting for the return of my unit.
Same issue here. Just submitted a ticket. I took it apart and tried the cable but that didnt fix anything. Hopefully they will be quick getting this resolved. My kids are feeling pretty let down!