Hello everyone! Thank you in advance and sorry for my English or if I am in the wrong section.
Unfortunately, my “super-new” (I received it two days ago 01/07/2024) printer (X1-Carbon) doesn’t seem able to work. Many errors occur, but the most important are related to a toolhead malfunctioning or the firmware. In particular:
The extruder head does not heat up (neither manually nor during the Auto-Diagnostic operations or during printing):
HMS_0500-0300-0001-0002-0324-04: The toolhead is malfunctioning. Please restart the device.
The printer also assumes a filament in the slot related to the Spool Holder (but I have only one filament in the AMS).
I tried to reset the printer to factory settings and in the first calibration there were other errors such as:
HMS_0300-0F00-0001-0001: Abnormal accelerometer data detected. Please try to restart the printer.
HMS_0C00-0100-0001-0001: Micro Lidar camera is offline.
Currently, in the settings page, the firmware version is 01.07.02.00. If I try to update it to 01.08.00.00 or install earlier versions I get a warning that the update fails (see image).
I don’t know what to do anymore. The machine is practically brand new (it has been used for 3 hours). Any solution to force the downgrade/upgrade?
made a ticket but no responds yet.
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