V1.4.0.17 Crashing on Support Tab

Bambu Lab Software
1

Windows 10, was running correctly before update.

After update crashes when selecting the Support tab

Exceptions:

Exception Code :c0000005 ACCESS_VIOLATION

Exception Flag :0x0 NumberParameters :2 
Param 0 :0x0 
Param 1 :0xffffffff 
Context :0000001E6F2F1740 
ContextFlag : 0x10005f, EFlags: 0x10202 
Fault address:  0xAFB50E0A 0x0:0x0 



Show CallStack:

Call SymGetLineFromAddr64 ,Address afb50e0a Error:000001e7

Call SymGetLineFromAddr64 ,Address afb5244f Error:000001e7

Call SymGetLineFromAddr64 ,Address af8223fd Error:000001e7

Call SymGetLineFromAddr64 ,Address afb801ce Error:000001e7

Call SymGetLineFromAddr64 ,Address afb841f4 Error:000001e7

Call SymGetLineFromAddr64 ,Address afcb5916 Error:000001e7

Call SymGetLineFromAddr64 ,Address afcbc0e2 Error:000001e7

Call SymGetLineFromAddr64 ,Address afcba1f2 Error:000001e7

Call SymGetLineFromAddr64 ,Address afcb959f Error:000001e7

Call SymGetLineFromAddr64 ,Address afa79952 Error:000001e7

Call SymGetLineFromAddr64 ,Address afa79e7a Error:000001e7

Call SymGetLineFromAddr64 ,Address afa9c272 Error:000001e7

Call SymGetLineFromAddr64 ,Address afa74d5b Error:000001e7

Call SymGetLineFromAddr64 ,Address b05017b2 Error:000001e7

Call SymGetLineFromAddr64 ,Address b0500224 Error:000001e7

Call SymGetLineFromAddr64 ,Address b05005ea Error:000001e7

Call SymGetLineFromAddr64 ,Address b05008b3 Error:000001e7

Call SymGetLineFromAddr64 ,Address b050012c Error:000001e7

Call SymGetLineFromAddr64 ,Address b0500169 Error:000001e7

Call SymGetLineFromAddr64 ,Address afcc927d Error:000001e7

Call SymGetLineFromAddr64 ,Address afcc88be Error:000001e7

Call SymGetLineFromAddr64 ,Address b05017a4 Error:000001e7

Call SymGetLineFromAddr64 ,Address b0500224 Error:000001e7

Call SymGetLineFromAddr64 ,Address b05005ea Error:000001e7

Call SymGetLineFromAddr64 ,Address b05008b3 Error:000001e7

Call SymGetLineFromAddr64 ,Address b050012c Error:000001e7

Call SymGetLineFromAddr64 ,Address b0500169 Error:000001e7

Call SymGetLineFromAddr64 ,Address b02c6e26 Error:000001e7

Call SymGetLineFromAddr64 ,Address b050018c Error:000001e7

Call SymGetLineFromAddr64 ,Address afb2ff00 Error:000001e7

Call SymGetLineFromAddr64 ,Address b05017a4 Error:000001e7

Call SymGetLineFromAddr64 ,Address b0500224 Error:000001e7

Call SymGetLineFromAddr64 ,Address b05009a3 Error:000001e7

Call SymGetLineFromAddr64 ,Address b050012c Error:000001e7

Call SymGetLineFromAddr64 ,Address b0500169 Error:000001e7

Call SymGetLineFromAddr64 ,Address b050055a Error:000001e7

Call SymGetLineFromAddr64 ,Address b02cd2e3 Error:000001e7

Call SymGetLineFromAddr64 ,Address b02d1d1b Error:000001e7

Call SymGetLineFromAddr64 ,Address b02d3f58 Error:000001e7

Call SymGetLineFromAddr64 ,Address afb2f530 Error:000001e7

Call SymGetLineFromAddr64 ,Address b02d6d1c Error:000001e7

Call SymGetLineFromAddr64 ,Address 029ae858 Error:000001e7

Call SymGetLineFromAddr64 ,Address 029ae299 Error:000001e7

Call SymGetLineFromAddr64 ,Address 029ac050 Error:000001e7

Call SymGetLineFromAddr64 ,Address b02d334f Error:000001e7

Call SymGetLineFromAddr64 ,Address b03a71ef Error:000001e7

Call SymGetLineFromAddr64 ,Address b03a7242 Error:000001e7

Call SymGetLineFromAddr64 ,Address b03a6b6e Error:000001e7

Call SymGetLineFromAddr64 ,Address b05434e3 Error:000001e7

Call SymGetLineFromAddr64 ,Address b054372a Error:000001e7

Call SymGetLineFromAddr64 ,Address b0502757 Error:000001e7

Call SymGetLineFromAddr64 ,Address b05067f7 Error:000001e7

Call SymGetLineFromAddr64 ,Address b0572c08 Error:000001e7

Call SymGetLineFromAddr64 ,Address af7ca41c Error:000001e7

Call SymGetSymFromAddr64 ,Address af139de6 Error:000001e7

Call SymGetLineFromAddr64 ,Address af14fce9 Error:000001e7

Call SymGetSymFromAddr64 ,Address d4de55ff Error:000001e7

Call SymGetSymFromAddr64 ,Address d4de5ac6 Error:000001e7

Call SymGetLineFromAddr64 ,Address 01cd7034 Error:000001e7

Call SymGetLineFromAddr64 ,Address 02be2651 Error:000001e7
2

with Win11 no problem when selecting support tab

3

Came here to report this exact issue on Windows 10. Tried re-installing from github page with no improvement.

4

I got it to work by uninstalling (including user data) and reinstalling.

If you are not using cloud sync user configurations will be lost. They are in appdata/roaming/bambustudio/user if you want to back them up.

1 Like
5

I didn’t uninstall user data when I tried. I’ll give it a shot. Thanks.