BBB for 3D printing vendors. Good vendors, sketchy vendors and experiences with them?
Iâm trying to find out a little more about VOXELPLA before ordering from them. I donât know why but I just had a sense of stranger-danger when I was about to give them credit-card information and decided to âtap the brakesâ. I saw a couple of REDDIT posts that talked about long order wait times and possibly sub-par items but I was really considering ordering the pre-made Mini Bento Box carbon scrubber from them. Calling the listed phone number (657) 206-5209 and getting a vague recorded message made it even more suspicious. Anyone have experience dealing with these guys?
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I have used VOXEL PLA for the past 8 months, or so. Theyâre a great company, but appear to be a startup on filament. Sometimes theyâre out of colors. Their supply appears to be smoothing out. I love their PLA filament. Previously, I used a lot of 3D-FUEL filament. The problem is the 3DF price creep. I started using them at about $25 a spool after a friends recommendation. Now theyâre up to about to about $40⌠ouch.
I tried VOXEL PLA because theyâre only a couple of miles from my house, and they would let me will-call.
I tried my first ASA on my X1C recently. I realized I needed a good filter. I was going to build a Bento Box. But after pricing a lot of parts I many never need extras of, I decided $35 was a great deal. They are an âofficial supplierâ of the Bento Box. The also have a great price on the carbon filter material. Bento specifies âAcid-free activated carbonâ. If itâs not acid-free, it will destroy you printer innards. Itâs pretty touch and go finding a believable source. VOXEL PLA carries all the supplies at a reasonable cost. After trying my Bento, I very much recommend getting one for ASA, etc.
I may sound like a paid shill, but Iâm just a VERY satisfied customer. Theyâre just great folks. Very good on customer service.
P.S. Their spools work great in the AMS. Iâm running dual AMS units, no problem.
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I tried calling them several times during business hours and could never reach anyone. So, I ordered the parts on Amazon and will just make my own. For $50 plus filament I can make two and have leftover carbon for the filter refills.
After placing an order last week (2 rolls PLA, 1 Python kit), I became suspicious when I still had no tracking information for the kit despite receiving the PLA. Numerous attempts to contact Customer Service phone yielded only busy signal so I am attempting to cancel remainder.
The info on site stipulates SHIP SAME DAY for the Python kit â but they never said WHICH DAY. I read other comments saying much the same â so use caution with these guys.
Hate adding fuel to this fire⌠but I havenât heard anything in 3 days. I only ordered in stock items, that âqualified for same day shippingâ. Their number hasnât worked for awhile according to users but I wanted to give a US company a shot. To be clear, I do not expect the items to be here today; but tracking or some sort of correspondence would be appreciated.
