Were to go? Return BL printer and buy something better, I guess.
As an alternative, try going “full Karen” on them. They seem to be more helpful towards agressive customers
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Support is utterly awful.
The left hand does know what the right hand is doing.
All they do is string customers on for days after days asking the same questions.
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Honestly, if you have a bent bed and they aren’t helping, go full Karen. Can’t take a bent bed as normal when they are perfectly capable of shipping non defective machines otherwise.
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Work with support. In many cases they will be helpful. I think the main issue is that they are aware and trying to avoid a mass panic scenario; they also know their supplier sucks so they are waiting on sorting these things out.
I sent an email to support saying that I am willing to ship the replacement defective bed back to them on my dime as long as they give me a realistic timeline on when their QC issues can be sorted. Dude I am neither looking for perfection nor instant results.
Has anyone already received a replacement bed that is also curved? I would be interested to see if the bed could be formed into a flat shape using heat and pressure on a flat surface. The body of the heated bed is apparently made of plastic and I’m guessing it can be deformed under a certain temperature.
Provided that someone has received such a spare part (after all, it is also defective), it would be worth a try.
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That’s not at all what I read. It sounds like they are aware of all of the mentioned issues and are working to improve/fix them or have already fixed them.
I’ve had great experiences with support so far (very satisfied). Also though, none of the issues I contacted them about were mentioned in that blog post.
This is a very good start to not hiding the problems.
Credit for this.
But, what concerns me in explaining the bed bending is what is the definition of “Heavily deformed” if no numbers are defined than it’s a subjective value. For me, strongly deformed is already starting from 0.4mm. I don’t want my cube to wobble on later on on my the tabletop.
Since no limit values are defined, this is ultimately a matter of interpretation. It may be that for the support the value only starts at 1.5mm deviation …
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As a person, that works as a service engeneer for a big corporation I can tell you one thing - we would realease exactly the same statement if we were facing quality issues en-masse. 
Just calming ppl down, to push sales of new units forward.
If you want, I can go sentence by sentence through their satement to expain, why it’s just a bunch of white noize, not a real trustworthy statement 
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In this thread, you’ll find some people who mentioned their specific measurements and also confirmed they received a replacement. That might be an indicator as to what Bambu Lab is currently replacing.
No thanks. As someone who is recommending people go “full Karen” on support, I’m not sure your summary would be of any value to me. You obviously have quite a different outlook on the world.
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I ordered some spares.
Package arrived unsealed from UK depot with 2 thirds of contents missing.
Jumped through a stack of hoops to have them reply they have sent the missing items and given me the original package tracking info.
What a bunch of fekking clowns.
This is true, but there are also posts from customers with obvious deviation of up to 2.0mm and they were denied a replacement.
And this is exactly my point. It’s up to the support if you finally are getting a replacement or not.
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Well, right, it’s gotta be up to support since they are saying beds that aren’t completely flat can still be within their spec. Whether that’s the norm or not in the consumer FDM 3D printing world is another question.
I do not demand for perfection. But I do ask for transparency. Why should I get a replacement for a deviation less than 0.5 mm and you do not get one despite 2.5 mm?
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Not sure. Do we know if all posted measurements here are accurate? I mean, some people are measuring the bed with tools like a keyboard.
Should we all be using the same tools/techniques when measuring so we can get an accurate comparison?
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Yes.
The almost comparable way are the sensors on the printer itself.
How the printer is measuring the point in space for calculating the “auto bed leveling” during the print?
The customer support can ask for the log. This is a strong comparable measurement.
But again, if there are no clear limits it’s up to the customer support if you get a replacement or not.
I’m not complaining BBL. I’m asking for a clear statement. When can the customer expect a realistic replacement and when not.
The point is, the “expectation” is subjective, and for everyone different.
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Since I can’t measure the bed curve adequately (I don’t have such 25cm ruler), here is a print from the X (green) and Y (white) axis. I am currently trying to fix the heatbed with aluminum tape and will post the results once I am done.
Like probably everyone else here, I don’t want a replacement; I want the problem gone.
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Yes, that is a good point. Because potential customers like me, knows then the limits and what he can expect from the machine.
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This thread is wild.
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I received a very helful support reply to my bed warp ticket I opened on February 20th and was offered a replacement print bed.
I accepted and let them know, that I won’t be installing the replacement if it turns up visibly warped and owuld instead continue the RMA cycle until I got one that is flat.
I’ll keep you guys posted on how this develops.
In the meantime, it would probably make a lot of sense to stop spamming this post with other grievances unrelated to warped print beds so we can continue to link to it in our tickets to make Bambu Lab aware of this issue.
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