I am about to go through all the fine print. But I bought a Bambu P1S with the AMS in March. I believe I am still under warranty. I love printing, and liked the printer but @bambulabs support is so bad. I have had 5 issues in a row and printer has been idle for just about 5 weeks now. ordered parts, watched videos, came on forum. I AM doing alot, they are doing nothing! you guys are awesome. what are my options?
The warranty for return is only 2 weeks, sorry Warranty - Bambu Lab
If you were in Europe of the U.K. you would likely be entitled to a replacement device du to the model you have “not being fit for purpose”.
This means you have a contract of sale that requires the product you purchased must fulfill the purpose for which it was sold and without defects. Different protections apply at different times, 14 days, 28 days, 6 months, 12 months, 2 years and 6 years.
You would need to have documented issues which it sounds I’ve you have.
I suspect you live in the US based on your timezone.
I am unsure of your basic rights there.
The key to remember is that your country has laws that are designed to protect consumers from issues arising from US based companies, I understand for legal reasons BL has one of these in order to comply with legislation. Local laws always trump sales contracts.
How far they do protect are the thing you have to work out.
I live in the UK and bought H2S back in January. But suffered problems with the auxiliary fann on the left hand side of the hot end. I opened a ticket and a new fan was sent, but, the connector was bigger than the socket on the TH board. I resent images showing this issue but instead of the right connector they are sending a new TH board. There is nothing wrong with the board…Just the fan connector. Can I claim a refund under unfit for purpose as I’m now in march with no working printer?
Never mind. Necro’d thread. Got me.
And you told them it was for the H2S? Sounds more like a communication error than anything else.
Based on what you described, no.
To be “not fit for purpose”, it must be unable to function for the stated purpose.
You didn’t say it has never printed something, I imagine that would have be something to share.
You also do not indicate a timeframe for failure, given you replied to my post with a breakdown of key dates, again, I suspect you would have said it was dead on arrival as the 14 day window would have been used.
A single part failure within 6 months means:
- You do not have to prove fault, the supplier must fix it
- The supplier can:
- Refund and you return the product
- Repair the product
- Supply you a part provided it is easy to replace
- Offer a partial refund and you keep it as it is
They have opted for 3. Somehow the first attempt failed. How this occurred is unknown, I suspect they asked the invoice or order number which provided just one printer, so they knew the model.
The fact they have decided to send a whole board now is likely to make their life easier, it may not appear as a customer service issue error by hiding two different fixes.
While annoying, it does mean you have a perfectly working spare board in the function - for free. You may even be able to remove the connector from the supplied board to deal with just that.
I would reach out to them straight away and ask them to confirm the part you actually seek is provided with the board they are shipping.
3D printers are close, but not yet appliances. We are users are expected to be able to perform simple upgrades and repairs.
Most definitely… unfortunately
It did print the first part, but then failed on the second part due to abnormal fan speed either stopped or unplugged. It turns out that the fan parted company with its mounting and was just spinning by its wires. Ticket opened but wrong fan sent.
I really don’t want to downgrade Bamu Labes… just listen when someone reports an issue. I’ve been 3D printing for any years, I’m no newbi. But I don’t need a new TH board… just the right fan for zthe H2S… then I will be a happy bunny
Well at least you now will have a TH board for your parts bin.
I suggest going to the Store site and find the actual part you need, send them the link for it. Use clear language and don’t be over descriptive. They make mistakes, have on me, but remember there is a language barrier and it’ll be good.
I’ll say it even more explicitly than R3d-Five did, because it’s so important:
Just don’t write in gibberish like you do here in the forum, otherwise they won’t understand you!
Write short, factual sentences, but without withholding details. They are just people in the support team, and not everyone can speak perfect English - quite the contrary, in fact. Translation programmes are often used.
Many support requests, not specifically related to Bambu, end up in the trash because they are simply unreadable.
A photo is worth a thousand words and can also help the support team. 
To say I write gibberish is not helpful. How I reported the issue was with an understanding of the possible problem with language as I deal with China a lot. Photos showing the readout and mismatch between the socket and the connector were included as well as a detailed account of the problem. How I write on here does not reflect how I write on here. But thank you for your input.
We can only judge you based on what you write here. Remember that forums are text-based, so the more precise you are, the faster you can get help. I’m not writing this to annoy you; I want you to get the help you need.
When people think that a child is writing, questions and comments are quickly ignored. That’s why it’s very helpful to point this out to you. The more precise the question is, the more photos you provide, the faster you will receive help, often within hours.
Problem solved with a bit of lateral thinking, and my thanks to all those who gave their feedback on this post.
The plug & socket combinations they chose for the P & X series printers have a major design flaw which was likely the issue.
Had I have seen these images at the start, I may have been able to solve it for you, assuming my guess is correct as it seems no additional parts were required in the end.
The plug can be positioned into the top or bottom half of the socket without it being very obvious. When you do that, the error message you provided is shown as the connection isn’t made and a false positive error is shown.
The solution, pull all the plugs and confirm the alignment is perfect.
I experienced this the first time the cover fell off and I had to put it back on.
When I received the error message p, I performed a “reverse what you did and try again more carefully” procedure. It was then I realised how badly designed the plug & sockets were. No alignment, tracking, forced insertion direction, nothing. Just a really poorly designed plug & socket.
Well, in hindsight those pics are pretty self explanatory. No offense was meant from any of us.
No problem, all sorted now and the printer is up and running now