I am not surprised, which is why I am publicising it.
-
Translucent PLA Filament
At the same time, I am still waiting for one of the two “gift” PLA translucent filaments I was promised for their related forum post.
It has been six weeks, and I am still missing one of them. Today they sent me a Lavender spool, despite asking me which I wanted and me saying: Purple, Orange, Teal or Blue.
-
Cyber Brick review units
I was provided with a two-unit Cyber Brick pack.
The original receiver and transmitter used early firmware that couldn’t work with the desktop/mobile apps. They chose not to inform reviewers. We had to spend time trying to fix a problem without a solution.
I reached out, and they eventually agreed to send replacement units. They took a while to arrive.
I am finishing off my first model, and I have found a bug with the LEDs where they do not work as instructed and instead produce random results.
It turns out the firmware on the “new” devices is old. Again, they chose not to tell anyone. I had to spend days working out the answer. A suggestion on the forum led me to the answer.
I looked for the firmware update tool. I found it on the wiki. I downloaded the zip file, yet the file fails to unzip. I repeated the process multiple times.
I have informed them of the problem, and rather than uploading a freshly compressed file, they are sending me yet another set of replacement chips from China, taking a couple of weeks.
Add to these all the massive delivery issues (some of which are documented on the forum) and their suppression of my models, and I know they are lying solely because they promised something.