Did the survey too - no response back. I assume that they collected all surveys first (15th), got back to office on monday (18th), now it will take some time to go through all of them to validate emails to accounts - it will take a while.
Are you even the slightest surprised? Does Bambu Lab ever keep their promises—except when they can sneak in some dirty play behind the scenes? I even filled out that survey myself, but honestly never expected them to keep their word. Not after my experiences with them, anyway.
I am not surprised, which is why I am publicising it.
Translucent PLA Filament
At the same time, I am still waiting for one of the two “gift” PLA translucent filaments I was promised for their related forum post.
It has been six weeks, and I am still missing one of them. Today they sent me a Lavender spool, despite asking me which I wanted and me saying: Purple, Orange, Teal or Blue.
Cyber Brick review units
I was provided with a two-unit Cyber Brick pack.
The original receiver and transmitter used early firmware that couldn’t work with the desktop/mobile apps. They chose not to inform reviewers. We had to spend time trying to fix a problem without a solution.
I reached out, and they eventually agreed to send replacement units. They took a while to arrive.
I am finishing off my first model, and I have found a bug with the LEDs where they do not work as instructed and instead produce random results.
It turns out the firmware on the “new” devices is old. Again, they chose not to tell anyone. I had to spend days working out the answer. A suggestion on the forum led me to the answer.
I looked for the firmware update tool. I found it on the wiki. I downloaded the zip file, yet the file fails to unzip. I repeated the process multiple times.
I have informed them of the problem, and rather than uploading a freshly compressed file, they are sending me yet another set of replacement chips from China, taking a couple of weeks.
Add to these all the massive delivery issues (some of which are documented on the forum) and their suppression of my models, and I know they are lying solely because they promised something.
I found this post because I was wondering the exact same thing. Filled out the survey and have been waiting ever since in the hopes of some “free gift.” Nothing yet.
I am sorry, but I did not receive any message from you about this topic.
I will ask the colleagues handling this topic for an update, but they will surely provide what was promised. They are probably waiting for the end date of the survey to then send it to everyone.
I would be interested to know also, as I did the survey within a couple days of receiving the email and was wondering when I’d finally hear something about the “free gift” whatever it may be…
Whilst I have not completed this survey myself I am not surprised at the Support Assistant’s response; ’ am sorry, but I did not receive any message from you about this topic’ this seems to be the standard response when any support actually deems to respond, I have heard this so many times…
It specifically says “thanks for supporting CyberBrick early on”, so most likely those who were involved during the Kickstarter or beta period, rather than once it was available on Maker’s Supply.
What was it about?