What will Bambu do if I refuse to receive shipment if damage on box?

I appreciate your confidence :wink:
But trust me, you’re off the mark this time. Take a look at my next delivery—you’ll see exactly what I mean.

I’ve been doing this for over 25 years without a single hitch, but I’m sure you already know how my deliveries roll (sneaking a peek from behind the door, as always!).

As I said, let’s just agree to disagree on this one…

A quick note on why I handle deliveries this way: it allows me to address any obvious damage immediately, although it won’t prevent less visible issues, of course.

I’ve found this approach very effective—and my neighbor uses it, too. If everyone did the same, it could become standard practice.

Whenever I suspect a package might be damaged, I always politely ask the courier to wait. It’s not always necessary, but it helps ensure any problems are caught on the spot.

Please note that I never unpack a package without the delivery person’s oversight. In cases where the outer packaging is severely damaged, I’ve even asked them to assist with the unpacking.

Furthermore, if they’re unwilling to wait, they shouldn’t proceed with the delivery. I can’t say whether this expectation applies only to me, but I’ve followed this practice for over 25 years—ever since our delivery issues began to skyrocket.

I think you just don’t want to understand me.

This is not a question of “how I would handle it”. I don’t even have the opportunity to do that. You act all the time as if it was my own decision not to unpack packages in order to control them.

And again, you don’t tell me where all this is supposed to be so possible. Are you afraid that I’ll go and read the rules of all the shipping companies in your country? :wink:

I believe you, that you do it that way. All i say is: that is not normal. So to give others the hint they should handle it also that way will mostly not work.

I am not intimidated by you in the least. You’re simply an irate user who refuses to acknowledge that others can handle matters more competently than you. I can guarantee that I know exactly what I’m doing with every delivery, and your inability to accept that is your problem, not mine. Consider this my final response—though I’ll be sure to run any future replies by you first to spare your ego.

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Okay, proof once again that there is not enough mental capacity to process what is written correctly. Not worth discussing further with you.

I just wanted to prevent others from following your suggestion to save them from disappointment.

Bye.

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Yes, you insist that users follow only your solutions, even when they’re wrong. Typical users like you: I never claimed they’d always work—I only described what I actually do. Yet you maintain that I don’t do what I say I do. So… now you’re on ignore. Take care, and maybe we’ll meet again sometime :wink:

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I have never had a problem in the US with FedEx or UPS allowing me to open a package for inspection if there is significant damage to the outer box. Granted, I have a considerable amount of boxes delivered weekly, and have so for many years, so we have developed a good relationship. If “physical” damage is found, I reseal the box and refuse the shipment.

You are clearing trolling at this point. You aren’t worth my or anyone else’s time. Reported and ignored permanently

  • Request to inspect the contents before signing:
    If the outer packaging is visibly damaged, you can ask the courier to let you open the package and check for damage in their presence. While not a legal right, this is generally accepted by major carriers.
  • Document everything:
    Take clear photos of the damaged packaging and, if allowed to open, also the contents — before removing anything.
  • Don’t sign without a remark:
    If you’re not allowed to inspect the contents, sign only with a clear note such as:
    “Package received with visible damage, inspection not permitted.”
  • Reject the delivery if unsure:
    If the damage looks serious and you’re not allowed to inspect, you have the option to refuse the delivery altogether.
  • Keep all materials:
    Retain the damaged packaging and all items in their original state in case the carrier or seller requires further inspection.
  • File a claim as soon as possible:
    Even if no damage is visible to the contents at first, you should report any hidden damage within the deadline set by the carrier (usually 7 days).

As recently as today, I requested to inspect the contents before signing, and the courier waited while I opened the outer packaging. I didn’t sign until I had verified everything inside. It’s not difficult at all—this works with DHL, DB Schenker, UPS, and similar carriers.

I would love to be able to inspect every package for damage, but that is not going to happen where I live. If it is a large package both UPS and FEDEX will drive up my road at top speed in their delivery trucks tearing up the road, drop the package in front of my garage, centered on the door so that you have to move the package to move the car. Neither one rings the doorbell or knocks. If it is a lightweight package they leave it on my front step so that the wind can blow it away.

DHL calls first to make sure I will be home and then knocks on the door when they arrive. These packages I can inspect.

Anything that comes in by semi (tractor trailer), the trucking company calls first to arrange delivery date and time, the driver calls when he is 30 minutes out and I meet them at the bottom of the hill with a trailer. They load it on my trailer, we look over the outside of whatever is being delivered, and then I sign.

Not everyone has the same experience with shipping companies, and ones that are good in one area, will be horrid in another.

eta: missing words

My delivery drivers are usually gone by the time I can walk to my front door after my ring camera detects them. When I say gone, I mean back in the truck and down the road gone. Good luck getting them to stick around and these shipments aren’t sent signature required so they will just leave it and go.

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I have IP cameras set up around my house. One points out the front door, so even if my dogs didn’t go nuts when the delivery truck pulls into our street, I can see when they’re pulling up in front of my house. For shipments I’m worried about, I always go out to the truck to inspect the box before the guy/gal even tries to hand it off to me.

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Worth adding, unless the box is clearly destroyed (which has happened once), I typically have the driver note the damage before I sign for the package. But I take the package anyway. If it’s clearly been severely abused, I reject it.

Little stuff, I’ll take the risk. But big stuff (like my X1C), I make a point of being here when it’s supposed to arrive.

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FedEx actually called me to tell me it the package was pretty beat up and covered in mud. Asked me if I wanted to refuse it before they drove it to the house. Since this was a day 1 order, I was impatient and took my chances. Box looked pretty bad, but it was packaged incredibly well. Has been just fine. I was sure to film the unboxing though, just in case.

Only thing wrong so far though is I believe one of the stepper motors is out of alignment, and it is causing uneven belt wear. BBL told me that is normal. Personally it looks like the cast frame is not perfect, which would make me think others will have the same issues. Eventually I’ll mess with it and add a shim.

The only time I really stress about this is with freight deliveries for stuff like appliances or furniture. There is usually so much fine print attached about accepting the delivery if it shows damage.

Bambu I wouldn’t worry about unless it looked like it was thrown out of a second story window and you can see that the printer would’ve obviously been damaged. It’s packaged well enough that the outside box can take some abuse.

FedEx in the USA is very bad!

It was drizzling yesterday but FedEx decided to chance leaving this box on my driveway. Yup it’s very big, but no other item delivered to my house has been left sitting out in the elements and in plain view for others to see on my driveway.

Secondly the box was almost destroyed due to terrible handling by FedEx. So much so that at one point the label was damaged and FedEx assigned a new label to the box!

The absolute best I can say is Bambu does an outstanding job off packing the printers up for transit.

The FedEx Gorillas did all they could to destroy this shipment, but thanks to Bambu they failed!

My box arrived damaged and I even saw the Fedex driver roll the box head over heels when they were loading it onto a dolly.

I was worried but the damage was just on the outside of the box.
It is very seriously packed and padded inside.

Not a scratch on anything inside.

They leave mine outside my garage because I have 3 steps on my porch lol. Dont know its been delivered until after they are gone and I get a notification. No signature required on an over $4000 printer.

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