Fedex has my H2D and I can pick it up tomorrow.
I had them hold it to avoid potential manhandling by the driver if delivered to my house.
I’m thinking that if the box has visible external damage, it would be better to refuse receipt than to risk it being damaged and needing to deal with the return hassle.
The question is, will Bambu go along with that or say I have to accept it and verify that there are issues?
A damaged outer box does not necessarily mean that the printer itself is damaged. If you want to be sure, it’s a good idea to unpack the package at the pickup location and inspect the contents for any damage—if you find any, you can refuse to accept the shipment. If your printer is delivered to your home, I recommend asking the driver to wait while you quickly unpack and check for any visible damage.
Bambu Lab does not have any say if you refuse a damaged package. However, please keep in mind that refusing delivery may mean you’ll be placed back in the queue and might need to wait a few more weeks for a replacement. Still, it’s better to wait than to accept a damaged shipment.
This is what the shipping page used to say:
https://store.bambulab.com/en-cn/policies/shipping-policy
Inspection and Sign
Please inspect the package upon delivery. As Bambu Lab printers are generally quite valuable, if the package of the printer is damaged or deformed, do not sign for the delivery or open the package. In such cases, please contact the Customer Support team. To protect your rights, you are highly recommended to shoot a complete unboxing video and send it to us so that we can resolve the problem immediately.
This is what is says now:
https://us.store.bambulab.com/policies/shipping-policy
Delivery and Inspection
As our printers are high-value items, please monitor the delivery schedule. In case you are not at home during the delivery window, we recommend contacting the courier in advance to arrange a suitable delivery time to ensure you are available to receive the package successfully.
Once you (or someone else on your behalf) collect the item, Bambu Lab will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video. If you notice any damage to the packaging, items are missing or damaged, please contact Bambu Lab Support within 24 hours after you receive the package so that we can resolve the problem immediately.
I’d be surprised as heck if FedEx or UPS let you unbox and inspect your package on-site. I’d be surprised if they even let you handle it without signing for it, first. So if you go there and the package is damaged, you may be limited to assuming the worst and refusing to accept it or taking it home to unbox it and dealing with BBL if it’s busted.
Kind of a ■■■■ shoot situation. Printer’s OK but you send it back, who knows how long it’ll be before you get a replacement from BBL? Printer’s not OK but you keep it, depending on what’s busted you might be in for as challenging a wait for satisfaction.
The packaging is designed to take some abuse. If it’s not crushed, a few dents or tears probably means nothing.
There is no quickly unpacking of the H2D.
My box was damaged on arrival but the contents were ok. Keep in mind that the box and packaging are there to absorb impacts so a good packaging breaks in the outside while the product stays intact. Just photograph (or video) the process and hope for the best
In what world would that be an option?
After(!) you’ve unpacked it? 
Yes, I receive thousands of packages each year, so if I suspect the contents might be damaged, I always inspect them either at the pickup point or right at my doorstep before signing for delivery. Remember—you haven’t officially accepted the package until you sign for it, whether it’s at a pickup location or your front door.
Of course, you don’t have to take my word for it—that’s just my routine with brands like H2D, where the outer box can get dents but the inside is usually fine.
If you refuse to sign because the box looks damaged, you could end up paying return shipping if Bambu Lab later finds the contents unharmed. It’s entirely your choice how you’d like to handle it.
In my experience, I’ve seen perfectly intact boxes with broken contents, and battered boxes with items completely unharmed. You asked how I deal with it, so I shared my approach—I wasn’t aware I needed to give you the “right” answer. 
Anyway, since you can open the package to check the contents at a pickup point, you can simply reseal it afterward for the trip home.
By “quick unpacking,” I simply mean removing the outer packaging to give everything a visual once-over and make sure it looks intact. I’m not suggesting you set up the printer at the pickup point or keep the delivery driver waiting at your door.
If the outer packaging is damaged, I’d recommend photographing each step as you unpack your unit—that’s good practice even when the box shows no obvious signs of mishandling during transit.
I’ve also often refused to sign for delivery after that initial inspection. Once you sign, the responsibility shifts entirely to you, and you must file a claim with the supplier—and deal with all the associated hassle. A quick visual check takes no more time than handling a supplier claim for transport damage, so it’s well worth doing up front.
I’ve dealt with both FedEx and UPS many times, and they’re not always happy to let me inspect a package before I sign. However, if you simply refuse to sign and tell them to take it back when they deny your right to check it, they almost always relent.
As you mentioned, most packaging can take a fair bit of rough handling before the contents are affected—but I’ve had boxes arrive upside down, with nothing obvious visible from the outside, only to find broken items inside due to mishandling. It’s a tricky balance, though: if you immediately return something because the outer box looks damaged, you can end up paying return shipping on an already expensive product, which is a needless extra cost.
This might not apply for other countries as USA etc. but in my country I can refuse to sign before I could inspect my package.
Yes, and I don’t know of a single country where a carrier would be stupid enough to hand you a parcel to even let you open it BEFORE you have signed for it to be delivered to you.
I also don’t know of any country here in Europe where anyone from a transport company would have the time to stand next to you and watch you unpack a parcel. For which he is still responsible as long as you haven’t signed for it. That would be really irresponsible. Normally you have two options: You accept - or you decline. That’s it.
That’s why every company (and transport company itself) tells you to refuse if the outside of the packaging is damaged. Because you CAN’T actually take a look inside. Because the shipper is responsible for secure packaging. Why should a carrier care if something has happened inside that is beyond his control?
Which country are we talking about here?
I always inspect every package before I sign for it, and the carrier remains with me throughout the entire unboxing to oversee the inspection.
It isn’t necessarily wise to refuse a delivery solely because the outer packaging is damaged—many products arrive perfectly intact despite a scuffed box. In those cases, returning an undamaged item can result in unnecessary return-shipping fees.
Ultimately, the shipper (in this case, Bambu Lab) is responsible for packaging that can withstand normal handling. If you believe the box has been compromised—and you suspect the contents are damaged—it’s your right to refuse the delivery and have the carrier take it back immediately.
I manage thousands of shipments each year, so I always follow this approach: inspect first, sign later. If the carrier won’t wait for the inspection, they simply cannot complete the delivery. This method has saved me a great deal of time and money, both personally and professionally.
There’s been enough examples of hidden internal damage - video the unboxing. You want to video as seals are cut and box flaps opened to verify any damage if present was pre-existing.
So you are a business customer.
No normal carrier waits at the doorstep and watch till you open an unsigned package. And when you open the package with a knife and scratch the good, and then you refuse to sign because the good is damaged (by yourself) … what does the carrier in such a situation? He officially never delivered the package 
But … should everyone try their luck 
My deliveries normally go like this:
It did go slightly different with the H2D because he needed my help getting it up the stairs.
In the uk the carrier (dpd)supplys photo proof of delivery with customer, if the packaging is damaged i make sure the photo is taken of it …
They do, and I actually don’t receive most of my packages at my business address.
However, I understand that you see this as an issue, even though in practice I haven’t encountered any problems myself.
Of course, I can’t speak to how careful you are with your deliveries, or what experiences your suppliers have had regarding your honesty—that’s something only you would know.
Let’s agree to disagree on this one.
I hadn’t thought of that.
Thanks everyone for your thoughts, I guess I’ll accept it unless it’s badly beat up.
I agree with you when I got mine Texas i was not even allowed to touch the box without signing first
Yeah I too have never heard of the delivery guy allowing you to inspect the package contents before signing/receiving them. That makes no logical sense because until the delivery is handed over to you it is in the shipping/delivery’s responsibility and they aren’t going to allow the package to be opened beforehand.
That poster said he works at a business so that is different. That is something may be done when at a business receiving a truck shipment. Or maybe something unique is going on.
I have had parcel drop-off authorisations for 20 years. Any delivery person can simply leave my parcels here without my signature. And here’s the thing: because I only see damage to the product when I unpack it anyway. And that doesn’t happen when I receive the parcel, so it can be delivered without me being present
A long time ago, I learnt to be a forwarding agent. So I also worked for a transport company. Not just a delivery company (those were other departments), but you know the business and the contracts.
If you’re responsible for the goods as a deliverer, you don’t let anyone unpack them until they’ve signed for them. Above all, how are you going to detect any damage inside by unpacking? Exactly, not at all. That’s why an inspection of the outer packaging is sufficient. If there is no major damage, you can assume that nothing has happened inside either. However, if something has happened due to improper handling as a result of shocks or similar, then it will be a case for support anyway - and if things get rough, then an insurance claim with the transport company.
But these are all things that you can’t just find out with a 2-minute unboxing on the doorstep.
I still don’t know in which country such things are supposed to be common?
Of course we don’t have to agree. But everything you’ve said goes against everything I’ve experienced (and learnt in my past job) over the last 25 years. And that in about 10 countries. And since you’re writing this as a tip in a public forum, I’ll just ask.
