X1 barely 1 month old completely freezes randomly

Could be any number of things from a bad power supply to maybe main board - both are pretty easy to replace if they want to try that.

But just to eliminate mains power, do you have lights flicker or dim when an AC unit or other big loads kick in? During the heat of the summer with AC running, mains voltage sags and there is less headroom during short brownouts as motors start, etc.