I don’t think that support agent realizes what it is. The actual feeder isn’t being modified, the Feeder Button is just a bracket that sits on top of the funnel that keeps the filament going straight down into the funnel, instead of doing it at an angle (which appears to be the problem, the filament is catching on something).
Exact same issue myself and others were having, that was fixed by the Feeder Button. Lots more discussion on it here. and some more discussion on it here.