Hello Bambu Lab Community,
I have some display touchscreen issues since the first day of using my x1c.
When i started my first prints i noticed a behavior where the touchscreen seems to register touches incorrectly, particularly around the middle of the screen.
For instance, when im in a print and the screen where i can move the axis manually is up, it triggers the “move head to right” button and immediately shows me a prompt that says “Manual moving axis is not available during an active print” (could be another translation since my printer language is german).
Another example: When attempting to select a print from the folder menu, it selects the print located somewhere around the middle of the screen.
I suspect a hardware issue with either the screen or its connecting cable.
My attempt to reseat the display cable didn’t help.
Regarding my efforts to address this with support, I submitted a ticket on February 2nd. However, the response received on the 9th requested additional information, which I had already provided in the initial ticket submission. Additionally, I was asked to provide a video displaying the “warranty claim number” on a piece of paper, which I promptly provided. Despite this, I have not received further communication or resolution.
I am reaching out to the community in the hopes that someone may have encountered similar issues and can offer assistance or advice. Any help would be greatly appreciated.
Thank you!
Dan