I am UK based, running an X2D Firmware 01.01.01.00, Bambu Studio 2.7.1.62 and Bambu Handy 3.24.0. Recently, I have had my printer become unavailable in both Studio and Handy Apps for long periods of time.
I can still ping my printer on the network (it is given a static IP) and the screen on the printer reports that it can reach the router but does not complete the connection to the internet. Turning it off for a period or resetting access codes eventually work. Any ideas?
In the last 30min i had the same problem. It looks like the bambulab cloud was not reachable. Meanwhile all is up and running again.
Update: offline again (Location Germany)
Yes, I have had this problem quite a few times in the last couple of weeks
down for me in uk
on device tab in studo i have failed to conncet to server, clicking on the arrows next to shows me error 6020 failed to connect to cloud service..checking on the update says
Jul 20, 2026
MQTT service disruption preventing users from starting prints
Resolved - This incident has been resolved.
Jul 20, 16:42 UTC
Monitoring - Service began recovering at 16:00 UTC, and most users should now be able to start print jobs normally. We are continuing to monitor to ensure everything is fully back to normal.
Jul 20, 16:26 UTC
Identified - We have identified the root cause as an issue with one of our MQTT service nodes. Our team is actively working to restore service.
Jul 20, 15:51 UT C
Investigating - We are aware of an issue with our MQTT service that is preventing some users from starting print jobs. Our team is currently investigating.
Jul 20, 15:41 U TC
I’ll add another data point here – I’m in the US (Utah) and cannot print via the cloud. When I try to “print next plate” via Handy I’m shown a message that reads “broker unavailable.” I can’t reach my printer using either Handy or Bambu Studio.
I suspect the incident is probably not as resolved as they hoped…
don’t worry. it’s “resolved”
if only there was a built in way to print directly over wifi….
Still having problem accessing printers using Bambu Handy! Unable to send reprints or see the status of the printers.
I’m also having this issue on the H2D and P1S in the US right now. Seems that there is a cloud service issue, check: status[DOT]bambulab[DOT]com
Not sure why I can’t include links in posts?
Having this issue on my H2C in Europe
Bambu should update firmware to allow lan printing in these cases without forcing lan only mode
I’m also having this issue on the X2D
(Location: Poland)
Same issue here - I’m located in Sweden
My X2D and P1S not connecting North America, anyone know what’s going on or is this a known issue?
Same issue - Norway.
It’s stupid that regular print jobs has to go via the cloud.
Same here, been at it all morning thinking it was my network and printer. Then came on here to find this issue, what a huge disappointment. Now I understand the issues ppl have with Bambu lab.
Nothing like some intern unplugging a load-bearing network cable halfway across the planet to turn my printer sitting next to me into a paperweight …
This is why people hate you, bambu.
It looks like this isn’t just an X2D issue. I also have three A1s and two PS1s, and I ran into the same problem with all of them.
Bambu changed the printers’ access credentials. To make matters worse, all three A1s are fully equipped with Panda accessories, so reconfiguring everything was a real headache: three Auras, three Knomi 3D units, three Status displays, three Coolers, and three Branch Plus modules.
Rolled it back to version 2.7.1.62 and now its printing.
I cannot get two new computers to connect to the X1C and H2C. This has happened to me before, and it cured itself after the power went off here for a day. Go figure. Bambu should fix this, so it is a simple button push and not weeks of no interconnections.
