Z-axis motors still grinding after firmware upgrade

Problem: Z-axis motors still grinding after a firmware upgrade that supposedly fixed this issue
Firmware Version:
Printer: Bambu Lab X1-Carbon
Steps to reproduce:

  1. Start with the build plate at the bottom
  2. Send a plate to the printer
  3. Cancel using the control panel after a few seconds, while the hot end is heating up
  4. Before taking any other actions, send a sliced plate to the printer

Log file:

I have the log file, but the forum will not allow .tar files to be uploaded. What is the procedure for this?