P1P shows up with a broken hotend fan and not working, waited a month for the replacement, P1S just arrived with a shattered door, even if they do send a replacement every piece of the printer that’s greased is covered in glass shards. What do I do now? Put it back in the box? Send it back when they decide to answer the support ticket? My experience with support so far is 1 message per week with nonsensical requests like “send us the pictures of the parts you did get so we can send you the part you didn’t get”. What do I do here? I want a printer that’s not full of glass and I want it now, not a month from now.
If you need it now, buy a new P1S today and return the broken printer when you get engaged with support.
I’m not giving them another 1100 dollars and hoping support does what they should
Fair enough. It sounds like the next best option is to pack it up and return it for a replacement.
Like you mentioned, I wouldn’t feel confident enough that I’d be able to completely clean the glass shards from the inside of the printer. If it was something more minor (like a broken fan), I’d replace it myself.
I would suggest ordering another one and dealing with the return later, unless you want to not get a replacement at all now and just want your money back. At the end of the day the $$$ outcome will be the same and you’ll get your printer faster.
As above. it’s what credit cards are for…
Sounds like the second one was a shipping issue? At least where I live, if this is the case, the shipper will often guarantee the replacement cost to the shipper so they can send out a new one with minimal delay while they pick the original one up and get it back to the shipper. Did you file a claim with the shipping company?