First of all, a warm hello to all forum members!
I’m Markus, living in Germany, and I finally received my H2D printer today.
Unfortunately, things haven’t gone as planned so far, and I would love to hear your thoughts on this situation.
The delivery was handled by a shipping company that brought the package directly to my doorstep. The packaging looked relatively good—I’ve had far worse in the past. For instance, my Creality laser cutter arrived looking like it had been mauled by a Velociraptor, but the contents inside were flawless. Based on that experience, I was initially unconcerned.
Sadly, that peace of mind was short-lived. While unpacking, I noticed several issues with the printer, but I decided to test and set it up before raising any complaints.
Unfortunately, I couldn’t even get past the self-test due to an error with the Z-axis.
Every solution I found online that didn’t require major intervention in the printer’s mechanics failed to resolve the issue. It’s a brand-new device, still under warranty, and understandably, I don’t want to dismantle or repair it myself. 
I would really appreciate your input on this matter. To me, it seems like there might be assembly or quality control issues, as the printer is displaying very unusual errors.
The packaging wasn’t visibly damaged upon delivery.
The Z-axis appears to require a fixation at the top of the build space, which seems to be missing. Instead, there’s just a hole under which the spindle hangs freely.
One of the side panels has been pushed out of the housing. However, this doesn’t seem to be caused by a drop or impact after shipping, since the clip that should be attached inside remains intact and pressed against the outer wall. If this were caused by a fall, I’d expect the clip to be entirely or partially broken off.
Because of the faulty position of the Z spindle, it seems to have become so misaligned that the print bed can only move up to about 33% of its height. Anything beyond that requires an unsafe amount of force, which I won’t attempt, as I want to avoid any liability for damages.
Has anyone dealt with Bambu Lab’s support in the past? How do they typically handle situations like this? I urgently need the printer for various reasons, and a long delay would really disrupt my plans. 
The support team hasn’t responded to my ticket yet. 
Do I need to repack the entire device the same way it was delivered for a return? That would be quite a challenge with all the screws and steps involved.
Will the device be picked up, and a replacement sent immediately with the old one taken back? Or do I have to wait until the faulty device reaches them and gets inspected? I really hope they don’t make this unnecessarily complicated, considering how clear the situation is. 
Thanks in advance for sharing your experiences and taking the time to read my post! Wishing everyone here a fantastic day! 
I hope it is really just a problem with the release of the H2D right now that these things are not running ideal at the moment. 
Only thing I can not understand why I have to deposit the full retail price for the new printer when they are knowing the other one is going back. Usually the security is a fraction of the sale price.