Where do you even get that?! And I didn’t know the H2D has a laser.
It’s not you–there are restrictions for users who don’t have enough activity.
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You need a fiber laser, the diode laser in the h2d won’t even scratch metal. Same with rust removal. Plan on budgeting $2000 for a Chinese laser that does basic etching slowly and 10 to $50,000 for one that can actually cut metal.
They claim that it will etch some kinds.
No it won’t, it’ll etch the surface coating on some kinds… Diode lasers are incapable of etching actual metal.
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A quick update from my side on the topic:
Initially, I agreed with customer support to pay the purchase price for an advance replacement a second time and receive a refund as soon as my defective device arrived with them. However, after two days of silence, I was informed that they were experiencing technical problems in generating invoices and that I should transfer the money directly to a bank account.
Honestly, I don’t know how much longer this support process will take, and I’m slowly losing patience. The device has been sitting here, fully packed, for two days, and the support isn’t particularly helpful. From now on, Bambu Labs products are definitely no longer an option for my print farm. You can’t expect people to answer dozens of messages and waste weeks of time every time there’s an issue.
Right now, I am quite disappointed—I thought this was one of the best brands due to the overall experience, but at this point, I only find it bothersome. 
You receive a defective device and are made to feel like you should just put up with it and not bother them. 
For private use, I still want to keep this H2D, but I sincerely hope I’ll never have to rely on their support again. 
Sorry for the rant. 
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This story makes me worry about the delivery of my H2D🫣
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Cross your fingers and hope for the best delivery outcome…and when you receive it, make sure you video-photo document the whole unboxing process…as well as the setting up and first test runs…just to be on the safe side if it turns out to be a faulty machine (for whatever reason). If faulty, you have enough documentary evidence to support a claim for replacement or refund.
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Sorry to hear you are in the same boat as I am. They told me I need to wire them now since they can’t generate an invoice. Did you do it, I am a little Leary at this point to send them any more money after how they handled this so far. Please let me know if you wired the money etc. Thanks!
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Hi!
Honestly, I see no reason to trust this company anymore after the whole circus. Even our print farm planning has moved away from considering Bambu Labs due to this experience.
The problem is: What can you do if the employees end up only partially refunding the money because they want to pin the blame on you?! At the end of the day, one can always claim that the customer is at fault. Especially since my box, mysteriously enough, also still looks relatively undamaged (which is why I initially thought of an issue during the final inspection at the factory), it makes me worried. Then there’s the whole mess of disputes, paying lawyers, etc. – and I absolutely don’t want to deal with that.
If they had allowed me to pay with PayPal, as initially promised, it would’ve been a different matter. Payment after 30 days, installment options, etc. Then the fun doesn’t cost you another 2,500€ right away, and with a refund, you can immediately forward the amount. Additionally, I could get PayPal involved as soon as the company tries to betray me or ghost me – as mentioned in some reviews – and I would be guaranteed to get my money back.
This is why my alarm bells went off when they suddenly had “technical problems” and could only accept payments by bank transfer, where you are at a complete disadvantage as a buyer.
To make my decision, I also read online reviews about Bambu Labs, and I have to say, some stories make you feel sick. Many people seem to wait in vain for refunds or replacement devices, and this alone is reason enough for me to not give this company the benefit of the doubt.
I should’ve just waited until the device was available on the shelves of major retailers in Germany. Instead, I let myself be dazzled by the name “Bambu Labs” due to the many positive experiences with their devices. Unfortunately, I didn’t spend any time researching the company itself beforehand.
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They used to accept PayPal payments, at least according to the info circulated on the forum last year, by a large number of Bambu customers…Possibly Bambu cut the PayPal off as payment method due to a large number of people which, having had enough of Bambu’s customer support back and forth on providing additional evidence on the defaults of the received printers, decided to use PayPal’s refund guarantee (running up to 180 days from the purchase date). That might be one reason. There might be other reasons for Bambu pulling the plug on PayPal payments that I’m (we are) not yet aware of.
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@drakko At the moment, it’s allegedly due to technical problems, but I can very well imagine that this reason is just an excuse to avoid exactly that. I agree with you! 
So are you going to return the printer for a replacement? I am hesitant to send printer back because I am worried I won’t get the new printer after they “inspect it” whatever that means, it doesn’t work period. I haven’t done anything to it except try to print with it. I hope I can package it the way it shipped. I am still waiting for the return label, I am sick that I bought this printer now. They have conveniently stretched out their responses over 14 days for a return. Please let me know what you are doing and thank you!
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For sure I am sending them back the printer… what choices do I have after spending 2500€ and receiving a paper weight that is damaged and not able to print because of it? Only thing I am no longer willing to send them is additional money in advance to replace the H2D faster after this support mess and knowledge of other cases that didn’t go as they should have. 
In your case… the 14-day period generally starts after you receive the goods. If you report a damage immediately, the timelines should extend accordingly, since the damage was reported before the return period expired. It’s important to document everything well.
Since I am living in Germany I am protected really well by law if they are trying something fishy I don’t know where you are but I hope there are laws also to protect you from fraud.
Thank you for your help! I’m in the U.S. I hope they send the return label soon - I reported problems 2 days after receiving the printer. I just want a replacement that works! Good luck to you and hope your new printer arrives and works!
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Update: H2D was collected today (16.04.) by a truck. The support is really doing a good job right now and managed a very fast pickup. Maybe it is not all bad even when I was unlucky at first. Hope they manage to send the replacement equaly fast after receiving the printer.
Right now they might be able to manage a comeback from a negative experience at least they are super friendly and responsive at the moment. 
The only thing a bit unexpected is that they demanded a shipping on palette and some additional things in an e-mail from their pickup service. It didn’t even come in such a secured state so I talked the driver into taking it back as it was delivered. Maybe they should start shipping it as secure as they demand from a return.
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Unrelated to H2D shipping specifically, but still relevant to shipments from China.
I recently complemented my 3D printer setup with a Carvera Air, primarily to be able to mill soft metals like aluminum. The machine shipped in a 47 kg package and spent over 60 days in sea transit. Regarding the H2D, shipping-related issues have started to appear on their forum—such as intact outer packaging but loose screws inside, disconnected cables, and similar concerns. That gave me a bad feeling about my own shipment, especially since the reported problems ranged from clear shipping damage to general quality issues.
When my Carvera finally arrived, the outer box was slightly damaged, but the internal packaging was almost identical to what I received with the X1 Carbon I bought in mid-December 2024. I did a quick inspection and found no immediate physical defects, apart from some firmware issues currently being addressed.
What’s interesting is that if the package had been turned upside down during transit, the machine might have been damaged regardless of the good packaging. Similarly, with the H2D, it seems many users are new to CNC milling and mistakenly blame user errors on faulty hardware. Unfortunately, this clogs up the company’s support system and makes it harder to identify real shipping damage or manufacturing issues.
TL;DR: Even with high-quality packaging, shipping damage is always a risk when the logistics provider is subpar. Combined with inexperienced users misattributing mistakes to the machine itself, the result is a flooded support system, unnecessary delays, and frustration for everyone.
This doesn’t help your current experience—or mine, if my H2D Full Laser Combo 40W arrives defective in May.
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Hi! 
Honestly, I deal with technology a lot and I don’t see any possibility of damage to the H2D just from simply rotating the box—unless you throw it. Everything inside is securely screwed in and packed, as well as protected against movement. 
If electronics are now prone to breaking just because they’ve been turned once, that must have completely passed me by.
After reading the packaging instructions for return shipping, I believe I have identified the reason for the damages to my device. For the return, I was supposed to print a “hat” for the package, indicating that the box should not be stacked, and attach it to the carton. The courier who picked up the crate also mentioned that, without such security on the box, it would almost always end up stacked somewhere in the warehouse or truck. Since the bottom of my H2D packaging showed no clear signs of impact damage, I suspect that something heavy may have been stored on top of the box, which is why the corners at the bottom only had minor pressure marks—even though the device inside was completely warped.
It’s incomprehensible why they wouldn’t attach such a tag to the box at the factory but then knowingly require customers to use it for return shipping.
Additionally, my package was returned just as I had received it. One cannot expect me to go through extra effort that the company itself wasn’t willing to undertake after receiving my money—especially when they charged extra for shipping. If my way isn’t sufficient, they need to ship in the same manner themselves.
In case someone needs it: 
Actually, my box has an icon that says that stacking is limited to 5. I’m assuming that’s 4 more printers on top of the bottom one. A box is … what … around 45 kgs and that’s probably calculated. However, if a shipping company sees this and thinks “We can stack 4 more boxes on top” and they stack 4x 100 kg boxes … well …
Although, I still think yours was dropped and from pretty high. Anyway, I hope it all pans out for you. It’s frustrating even reading all of this 
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