I have been waiting for a new bed since Feb 2nd. I elected to change my bed and get the $120 in credit. It was accepted. It was randomly closed in April as resolved. I have requested when I will received the new heat bed with no avail. I have no feedback. I would like to use my printer again. I have a bunch of prints to make. You can only communicate through the app, and it frustrates me. Any tips from anyone??