It’s not about knowing that, it’s about having the strength and patience to wait longer than you’ve been officially told you’ll have to wait. It’s about the lack of transparency, fairness and respect towards the paying customer. Browse throughout this entire forum and you’ll find stories like this all over the place, occurring not just during peak sales season but in between as well, and going back for more than a year… So, in that regard, it seems you’ve spoken before doing your homework, buddy.
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And for the people who ordered at November 6th and still didn’t get their orders? Or those who ordered last week and 2 days later they got their things but those who ordered the same thing for 3 weeks still didn’t get it?
it’s not about christmas time, it’s about Bambu not knowing how to do things and it seems they are working, randomly sending packages.
Sometimes we have to read and fill in the context and do some THINKING
Exactly.
I had four separate deliveries because of how they set things up.
Two different delivery companies, one competent, one DPD.
But, before DPD got in the mix, The tracking information on their website is all over the place.
They told me on Tuesday all the items are in their way, these notices have been sent on the day of delivery each time previously, yet, they didn’t hand over the packages to DPD until days later, across two different days.
DPD since then rerouted, without my permission, my packages from my house to a pick up point some distance from me and given my disability and health I can’t get, then eventually agreed someone else can help by picking them up.
Since then one package never made it and coincidentally was removed from active deliveries and they never sent a QR code for it. They one they did says 2 parcels to collect in the email, 3 in the app at the person at the pickup point says just one. DOD also says just one, despite sending 2 & 3 in the communications.
So one parcel is now lost and BL has to initiate an investigation by pressing a button, an action they find too difficult to do and they lied about doing it last time. The remaining package has been delayed from Friday to Saturday and now to Sunday.
It is a printer I am donating to another school, assuming I have worked out the tracking numbers correctly.
BL continues to use their business acumen by using DPD time after time. Despite so many complaints about them here and in public.
If you are interested in showing support.
I have a lot of patience… but when you buy an item and it is announced a delay of 3 to 5 days. It’s not respecting your commitments. Certe Bambu makes beautiful machines, but they are very weak in logistics and trade. Bambu themselves cause this delay, they continue to offer more advantageous offers after Black Friday. Other suppliers deliver on time. And for information, the printer is not for me but for the retirement (yesterday) of a work colleague.
I strongly suspect that the inventory listings are fictitious to attract buyers. The warehouses are empty and they ship when supplied by the factory.
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The build plates they launched during the last sale are a good example of them lying about supply.
They were due in the U.K. on launch day, on,y a few people managed to get one. Mine were removed from the basket before I could check out.
They have then offered many different dates for when they would be back in stock.
Each one has fine and fine, the latest one was meant to be available today, I believe this is the fourth date offered. Not available yet again.
They even sent an email out once saying it was in stock to find out none ever arrived.
My recent orders were delayed and their constant blaming of the delivery partner has been repeatedly proven to be lies.
Sadly, it’s a real fact that none of us can or will deny. But then again, besides doing a return, a cash back or buying elsewhere, there’s nothing we can do.
It’s true, it’s true… if only there was a cancel order option. 
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I also ordered filament from them on November 29th. Still absolutely no movement or any information from the ticket I have submitted but they sure did pick a fine month to have everything delayed in. I ended up just splurging on amazon, only way I was able to get any sort of orders out before the deadline.
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Yes, always have a backup plan. Two tips for holiday season shopping: 1. Plan ahead and shop early. For misssion critical purchases, buy very early. 2. Have a backup plan, preferably a local physical store. Mine is a trip to the local Micro Center store when I need a filament quick.
My order of 9 rolls of filaments on Nov 30th has only been partially filled: I got one roll out of the nine. But this is not mission critical, I can wait it out, or if needed, there is always the store that I can drive to. I am not bothered by the delay.
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Totally agree, I have plenty of filament but there are some niches that only Bambu has. Amazon saved the day honestly. I also placed a order at overture and I’m having the same issue there as I am with Bambu at the moment. Ive been thinking about heading to the microcenter but it’s 3 hours away from me and I know the moment I walk in there I might aswell just lay the wallet on the counter because I’m coming out with a new printer and filament, heck might even throw a pc in there and Christmas and all, I decided December is not the month for me to go there haha.
A 3-hour drive will need some planning, unlike mine which is 30-45 mins depending on traffic. Lucky me 
I wish Bambu Lab gift cards could be used at Micro Center. They have BL printers there. BL should broaden their partnership to include filaments and spare parts.
@BambuLab Could you please fulfill this product request? I cannot understand how you still didnt update the delayed shipping times neither in the product description, nor in the checkout screen. This is basically fooling customers and gives a very bad impression before even receiving the printer.
you’ve chosen the wrong forum section to raise this issue. You should go to the “home page” → "Announcements " → and look for: " Share your feedback and help us improve ". There you can post your grievance and hope to receive an answer (sometime this century, if lucky). That being said, you should be aware that although some (very few) Bambu’s staff do occasionally post or respond to some questions or grievances (quite rarely), more often than not, questions that could trigger an avalanche of follow-up complaints from other users in similar situations like yours (or not) don’t usually get a response, or if they answer it will be…generic.
So, I wouldn’t raise my hopes up if I’d be in your shoes.
Adding my 2 cents to this l. Im currently waiting on 2 seperate orders, one from November 25th, One from Nov 30th, 23 rolls of material between the 2 orders of which only 4 have been shipped and received so far.
What raises my issue is they arent filling orders on a first come first serve basis. Both of my orders had some overlaying rolls, like basic red PLA for example, my first order had 1 roll, the second order had 2 rolls.
Of the 3 spools of red pla i ordered, the 1 i have received was on the second order invoice. Past that the only things i HAVE received was a spool of mistletoe green, two spools of jade white and the single spool of red.
Its honestly rediculous.
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they are probably waiting on their supplier… who ever is making their Machines and other products… they prob told them its on the boat itll be there in three days… so bambu HQ turns around and is like ehhh fugg it… well just take their money and give them an 11 -14 day expected delivery date
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I would love to see a bit more transparency, especially with the holidays coming up and people maybe travelling to see their loved ones. This raises the question, will you even
be home to receive your order? I have waited over a week now, and only received a spool of filament and no printer. The printer’s tracking is not showing any kind of progress, despite the support telling me that it was sent last Tuesday. Tried to contact the support afterwards with no success.
Would love to hear if @SupportAssistant has any information if they experiencing any problem with their system handling stock count, as it says the A1 is in stock with no lead time?
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To be honest, i am tired of dealing with misleading companies. Good printers, bad company overall. People say it´s a “small” company and yada yada… They are not small, they are only driven by greed. If they continue to keep their store with the shipping time and warehouse availability as they have now, it’s misleading and should, at least in the EU, be considered a problem.
It´s not about Christmas, it´s not about the delivery partners. It´s on them.
In EU, try calling DHL or DPD and ask if they are already overworking with the volume of packages. They will answer no, not yet. They will also answer that they have no packages from that warehouse, only a digital order that is cancelled if kept too long.
If they were transparent, they would not closed the topic that they opened, when confronted with the truth. That says a lot already. People have brains. How about using them? 
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I placed an order on 11/22/24. I have made several attempts to contact customer support. All I get is a generic robo response telling me sorry.
This was my first filament order with BL and I promise it will be my last. People have sent you their hard earned money and you gladly took it and gave nothing in return except for a sorry.
Have you received your order since then?