So first I have been having issues with getting my printer shipped. Issues with hearing anything from support. Now I ordered an enclosure kit and this is all that came. WTF bambu
I feel you. Bambu customer support is the absolute worst. If it’s any consolation, my enclosure kit came 3 separate parts over the course of a week. Hang in there — hope your parts all come eventually!
lmao thats silly. well I did figure out how to actually get live chat support
Live chat support? I haven’t even heard of this! How??
https://forum.bambulab.com/t/how-to-get-live-chat-support/43474?u=ghxzt
I made a post about it here
I’m not defending the company – that’s impossible – but seriously? This is your beef? One box? Rarely do kits ship as one carton. All I see from this picture is what appears to be the normal 1 of X cartons. How many cartons were in your order tracking? You did look up your tracking number and noted the number of cartons, Correct?
If you read the whole post the beef started as the lack of communication from Bambu. The tracking number I got was marked as delivered. I somehow found their live chat and was told it was an error from their logistics team and that they will investigate and correct it.
What’s there to read? 3 lines?
My question stands, you complained that “This is all that came” to which I asked if you checked your tracking numbers and instead of answering the question, you simply post a snide remark of “if you read my entire post…”. All three lines??? Really???
If your post is an example of lack of details in your communication, it’s going to present the optics that perhaps you just might have left out some other details too.
Sorry if it’s hard to muster sympathy for those who complain and show little evidence that they made any effort to help themselves.
Few here will defend Bambu but your side ain’t looking too pristine either. Just sayin… 
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I ordered an X1C with AMS on Thanksgiving, it was originally scheduled for delivery on Nov 28. I have been emailing and posting to their social media feeds every day since then. Finally got them to respond on Monday and they shipped a printer on Tuesday with it arriving last night with no AMS. So now I am back into the black hole of Bambu “customer service” to try and get the AMS shipped. I will say that it prints beautifully, but I am not sure I would ever spend money with them again after their lack of communication.
I apologize but I was already irritated and the remark “seriously? This is your beef?” seemed condescending. The thing is ive made a recent post on the matter and felt it would have been redundant to repeat the whole previous situation. The previous matters that built up to my beef with bambu is their lack of communication. I ordered the enclosure kit a couple days after the printer, which the kit shipped out and Im still waiting on the printer to ship. Others have told me its not usual to wait that long for it to ship in the US. My neighbor who is a good friend also ordered the P1P after I did and his already arrived. I submitted a ticket and a couple days later I finally got a response to the ticket that just said theyll get to my ticket when they can.
Fastforward to yesterday when my enclosure kit arrived. All I got was that small package in the mail. Checked the tracking and it was marked as delivered. Only 1 parcel. After I made this post I was able to get ahold of a live agent. Asked how my neighbor and a few printing friends already received theirs, the agent straight up said “they didnt get P1Ps, they got something else” which was weird to just tell me im wrong but thats besides the point. They kept asking for the SKU of the enclosure and I kept telling them all that arrived was the cable chain. They finally did confirm it was an error on their logistics side and they will investigate and send the rest out through Fedex. And then immediately ended the chat before asking if there was anything else I needed. They inda seemed upset that it was a failure on their end and not mine.
Again the frustration stemmed from the thought of having to submit ANOTHER ticket but while going through pretty much every step I could, trying to see if their was a posted weight on the shipping info thinking maybe USPS only delivered partial, I was able to get ahold of Live Chat which a lot of people didnt know even existed.
Something I learned is they have a live chat. Have you tried contacting them through that?
Yeah its strange. and I get it, its holidays, theyre probably busy. But I also noticed orders were getting handled better during the black friday sales which I would assume would be the more busy period for them since the printers arent even on sale anymore.
Because it’s a community forum, not an official Bambu customer service forum. That’s what the ticket system is for. Complaining here about service isn’t going to get you anywhere.
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Either here or opening a ticket, the results are 98% of cases the same…meaning, it won’t solve your problem. At least here, on the community side, one does get answers, not always what one hopes and expects, but at least there’s some interest, and definitely some interaction and communication.
This all sounds so familiar when working/communicating with a Chinese company. I used to teach English classes with a big Chinese Company and when we had problems, we had to put in a ticket and their responses were very similar to what you explained…very short, rushed and not very detailed, very condescending and not really answering the question. what I later found out is that bid companies like this higher many people who don’t know the language and so they’re using a program to translate what they’re typing in Chinese or Mandarin over into whatever the language you’re in so in a sense things are getting lost in translation. Also the people in China do not apologize for anything it not in their DNA and they think that North Americans over apologize and to them that negates the sincerity of the apology so it’s a cross-cultural thing. However, Bambu should fix their customer service experience from what the customer is complaining about because here in North America we take Customer Service seriously and we want to be treated with respect, and we want our shipping situations to be adequately handled with professionalism again another cross-cultural expectation on our part. BTY I am also waiting for my first 3D printer the P1P but I was warned not to expect it until after January 31 so what I am guessing is happening is that the P1P is on back order because they reduced the priced by $100 that’s a pretty good deal for a quality printer and that’s what made me decide to go ahead and buy the P1P instead of a budget 3-D printer to learn on. I don’t want to deal with the headaches of always tinkering and fixing some thing while I’m still going through a learning curve.
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Thats what I figured but seeing as they are engineers from DJI I would assume they had customer service experience. I guess it is unfair for me to expect them to have the same customer service procedure, but I would think if they had the time to respond to my ticket days after I submitted it to tell me they will get to my ticket soon, I would think they could just already help me since they opened my ticket.
As for the P1P I unfortunately got mine after the sale had already ended. I was told to expect it before Jan 5 but I dont see that happening. I wonder why they dont just mark it as backorder.
I’m just guessing here so please keep that in mind. I paid for mine using PayPal at the time of purchase which was 12/24/23. On 12/26/23 I got FedEx tracking number and expected delivery of 1/2/24. But was told at time of purchase not to expect it until after 1/31/24. So I wonder if it’s because I used PayPal? There’s a holiday in between the shipping so one down day. So far I’ve been impressed with the process. I’m sorry this is happening to you and I hope you’ll see a resolution to your ticket soon.
What model did you get? I ordered the P1P on 12/10 and it’s yet to ship. ETA was before Jan 5th
How do you get actual live support?
I did the AI support and when it asked if my question was answered I did the no option and a live chat option popped up. It might have to be during Chinese working hours