AMS did not Switch Filaments

My AMS was supposed to switch from #2 to #3 when 2 ran out. 2 ran out and the AMS keeps trying to rewind 2, but the filament is somewhere inside the AMS and won’t come out. It is like it does not know that #2 has run out. It says, “Unable to feed filament into the extruder.” Any ideas before I cancel the print? Thanks!

Update: I opened the AMS and removed a piece of filament stuck near the feeder. I am back in business!

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