AMS feeder stops pulling filaments with sound from gears

The 3rd slot of the AMS stops pulling filament, and the red LED blinks.

After I press the gray feeder cap towards to the spool on the AMS, then the AMS feeder continues. I assume that the gears in the AMS feeder don’t connect with each other unless I press the feeder by hands.

But sometimes it won’t work. When the red LED is on, I would pull the filament out for 1cm and then push it back for 1cm again, and then press the continue button. Then it works.

What’s wrong with the AMS feeder? How to fix it?

I bought it only for 3 months and printed no more than 10 spools.

Appreciate your comments.