AMS Lite Cannot Load Filament

Unfortunately, my AMS Lite cannot load filament. Has anyone else experienced this issue, and are there any solutions? I’d appreciate any advice!

“I’m trying to load new filament through the app and Bambu Studio. The AMS is recognized, and I can select a spool, but the ‘load’ button cannot be clicked. I just completed the software update. Is anyone else having this issue?”

Did you actually put the filament into the tubes…??

I’ve manually fed the filament by pressing the button, inserting it about 10 cm, but the AMS doesn’t pull the filament in, and I still can’t click ‘load’ to select the filament and color. I just did a software update. Has anyone else experienced this issue?

The lights on the AMS blink white in sequence from 1 to 4.

Pull the filament out & try loading it again. (push the button & pull it out)
Hold the button down, push the filament in…once you feel the motor grab it, let go of the button.

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I’ve already tried that, but there’s no response. Two out of the four motors are working again, but the other two are still not responding.

Shut the printer off, wait 10 min and turn it back on…and try again.

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