Title says it all. I’ve submitted many (> 5) requests for an update on an estimate on when it would be shipped. All I get is bot responses saying shipping delays will exist, but expected shipping date is 12/25 (yes, six weeks ago).
Is the delay for all AMS orders, or has something gone wrong with my order? I know this isn’t the place to ask, but Bambu support does not reply to me.
Can you share your locale?
It might help get you an answer.
What was the lead time when you placed your order ?
support cant do much more, they have the same order trackers that you have access to in the store .
My location is US, North Carolina.
Support can’t give me an estimated ship time?
The ship date was supposed to be December 25th at the time I placed the order. At this point, I have no idea whether the order has been lost somehow or whether six weeks delay on shipping is typical–no reply to even acknowledge receipt of the request.
What does the order tracking say ? that should be your first place to look , there were shipment delays , yes ,
Bambu Lab Shipping Delay - December 20th Update - Announcements - Bambu Lab Community Forum
Of course…
Thank you for your purchase!
Your order is confirmed and we are getting started on it right away. We’ll send you an email with your shipping confirmation once shipped.
Following the incredible demand during BFCM, shipping for Filaments & Accessories orders may be delayed by 5-10 days.Thanks for your support and patience.
If the item is on Pre-sale / Pre-order, please refer to ETD in the order summary for delivery time.
Bambu Lab AMS - Automatic Material System will be shipped around ETD: ship around Dec.25th
And, if you follow that link, it STILL says:
US Orders
EU Orders
Again, no replies to numerous requests for a status update or even to acknowledge receipt of the requests.
Like no one is home…
And, the tracking info has always said:
Order pending
Info received
Is it Etarget in the us ? would support need to contact them for a staus update ? and as long as you have proof of purchase and there is no proof of shipping or delivery , it may be just a waiting game to clear a backlog , it may not be the best solution or even what you want to hear and you could always go with the refund route
What is Etarget?
Just hearing that the order is still pending and there is a backlog that needs to clear would be helpful.
Not even getting a reply of any kind is what’s troubling. So much so, that I am very reluctant to do any more business with Bambu Labs (I’ve been ordering filamanet and planned to buy another printer).
Just a note that says “sorry, shipments have been delayed for upwards of a month and we cannot provide a ship estimate” would be something.
Etarget are a holding and shipping company based in hong kong they are the people who ship bambu lab products ( uk ) and the link above is a reply to all customers,customers effected also recieved a special code to redeem in the store as a form of apology (you may want to check your spam/email)
For Europe the site stated sold out last week.
Now there is a shipping date, March 31’st.
I would assume something similar for the US as all are manufactured in China, right?
Checked my spam folder–good suggestion, but nothing there from Bambu or Etarget.
I’m sure there’s a backlog, but there wasn’t that much when I placed the order. Again, all I’m looking for is some sort of a reply from Bambu support in response to my numerous queries. Is that expecting too much?
Still nothing. No responses to my emails inquiring about the status of my order.
Has anyone received an AMS in the last six weeks? Or is it just my order that is messed up?
Maybe you could give @SupportAssistant your order number and get them to look into it? That might at least give you an update on the order, as six weeks with no updates is not acceptable. Basically radio silence the last two weeks, sure, Chinese New Year, but this is getting ludicrous.
Hello
I am sorry to hear about the delay. Please share your Ticket ID and Order Number with a private message, and we will look into this to provide an answer.
Thank you
private message sent. Thanks!
Thanks to the intervention by SupportAssistant, I finally got an email response from Bambu Lab Customer Support!
… there have been some issues with the handover of the package between our warehouse and the courier…
They have created a new shipping label, but UPS has not received the package yet.
This is where the process stopped last December. I’m anxious to see if UPS actually gets something to ship this time.
Thank you pfeerick and SupportAssistant!
