AMS pull back failing - funnel tension?

Howdy! Received my first printer a couple of days ago, and I’m loving the P1S. However, two of the four motors are getting the pull back error. I can get them to pull back, but only while I’m applying pressure on the funnel release lever. Otherwise, it just spins and whirs in place. This only happens on two particular motors, regardless of type of filament. There are no clogs, no bends or sharp angles in the tubing. It feeds and works fine otherwise.

I feel that a video might be the best way to demonstrate what’s happening:

It was like this just out of the box. I’m still tinkering with it, but I’m not yet sure of what to make of it.

I got ahold of support, and they gave me the fix. The sleeve unit just wasn’t fitted firmly into the slot. :sweat_smile:

I pushed down on that spot, and it clicked into place and now works like a charm.

1 Like

Mark your reply as the answer to complete the thread. :wink:

1 Like