This is how you know things are bad DPD wasn’t the cause of the issue.
Do you know how bad things must be for the turd of the delivery companies to be better than BL!
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Knowing the “insides” of DPD (Germany and Portugal) too well, i can guarantee that DPD is cr@p. But this time they can’t be blamed. Trust me, i know 
As a side note, and curiosity. The image bellow. When i “pin it globally” it’s just for me right? Because i have pinned it so i don’t loose track of it and it keeps being unpinned.
DPD have lost three of my parcels so far.
- One was never delivered.
- One was stolen by the driver, police involved
- The latest one never left the depot
I have been donating printers to local schools.
I still have my own need for filament, parts and more.
My concern, and I imagine the concern of many is, are BL imploding?
Sure, they make great printers, but, everything else is really poor.
Customer service is a joke, tickets are so long delayed and when they get a response it is a blatant lie or not related to the issue. Webchat doesn’t work, when it did the only response is “create a ticket”.
They have too many sales, starting one straight after the previous one when they haven’t shipped much stock from 2-3 weeks before is ridiculous.
They don’t know how to “business”.
They need to offload all support and logistics to a third-party company who specialises in the art of business.
It is great they are all engineers, but a successful business requires multiple skills. The bigger the company, the more the failures start to kill a brand.
The rest of the market has caught up and they can “business”.
Do we trust putting another order in? I have an order I wish to make, but, I’m holding back because of this nightmare they brought upon themselves and we suffer.
Finally, I loathe the excuse “we are doing everything we can” when they second sake us adding issues, they didn’t need this, that is something they could have done, the constant excuses of “we need more staff”, they have been saying this for over a year, hire some #£&*ing staff!
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My honest guess? And that’s just a guess only.
They are releasing the new Bambu printer sooner than they were expecting. They have already production and are moving stock to their logistics warehouse so that when they announce it, they are able to meet the demand.
This is taking a toll on workers and shipping times because they need more people while still satisfying the current demand. That would also explain why 2 sales on right after the other. They are moving stock quickly and maybe… just maybe… things got out of hand and they can’t satisfy all orders like they hoped.
I am not excusing Bambu and this is only a guess. But it’s understandable if that was the case and if they didn’t blame other companies for their mistakes. As a company, they should take the hit and be transparent and honest. They have already a fair share of customers and by the way things are going, those customers will soon be tired and won’t be in the next “train” for their new and shiny product.
Again, Christmas time is hard i know. People are impatient also. But the main take from all of this is the lack of transparency.
As an example that i already gave: “if John made and order on the 29th and Carl made an order on the 2th of the next month, both for the same product, why did Carl already has his product while John, that has ordered before Carl, is still waiting?”
This is what pisses me off right now. THERE IS NO LOGIC!
Communicate with your customers. The same customers that made you what YOU are today. The same customers that still buy your expensive filament, even with all the defects. This right here!
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I understand you received more orders than expected and are unprepared to fulfill them. My order was placed on December 3rd and my credit card was debited immediately. As of December 12th, there is still no ship date.
Why the hell are you now promoting an ‘end-of-the-year’ sale?
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It looks like I am in line with everyone else. My order was placed on November 23rd, and all I know is that a label was created. This is disappointing.
I am facing exactly the same dilemma. Everything is listed as in stock on the website, but that can’t be true. If Bambu Lab would honestly explain what is going on, I would probably click on buy. Now I don’t dare to do that, and I am thinking to purchase it elsewhere."
Same here, disregarding what time I try to contact (within business hours)
Anyone else’s is still in „being confirmed“ status?
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I really don’t get it. Everything is adding up as we go.
When you order from the EU, packages do not need to go through customs. But it’s the second time i see that some orders are being returned because they didn’t pass the “customs export” part. Does anybody finds it strange too? I mean, they have stock right?! Right?! Why should and order sent by their Germany warehouse need to go through customs?
Want to guess or want me to guess for you? Because they are coming from China maybe? That explains the tracking number being created but not moving for more than 10 days, even more, as it is usual with things that are dispatched from China directly.
This does not look good at all…
Someone’s post:
What’s BambuLabs normal level of customer service?
I’m asking because I’ve bought their walled garden printer where their quality of service is a key issue.
And fortunately for me I’m experiencing problems and appalling level of customer service early on so I’m in a position to re-evaluate if I’d like to step into this garden.
Saturday 23rd of November I placed my order for a X1C combo with some extras.
The 6th of December tracking of shipping stated that it would be returned to sender because it had been stuck too long, and that it was also missing export declarations.
I contacted BambuLabs both via ticket system and via chat. I followed the ticket up the 10th of December.
The only reply I’ve gotten has been an autocorrect email and an agent Hanna who said I’d get a tracking number when they shipped me a printer, and then closed the chat.
I’m quite stunned that this is the level they’re at, and I think I should reconsider my decision to be a BambuLabs customer.
What’s the normal situation with their customer service?
23th November… Holy moly…
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My order from 12 days ago doesn’t even say anything about being prepared for shipping or a label being created or anything. I was told in chat about 9 days ago that my order was being “escalated” and that it would ship out in a day or two. Still absolutely nothing. And as for “we respond within 24 hours” - I sent an email asking for an update and 4 days later received a message about the shipping costs of AMS and printers - my order is filament only. I sent a reply, and haven’t heard anything back after several days.
Even your supposedly transparent update posts are fulls of lies and deceit. And it doesn’t escape notice that there’s no mention of when we can actually expect anything.
I don’t want to cancel because then you’ve basically held my money for half a month and it would cost me even more to replace the order. You’re trying to get out of illegal advertising practices just because you’re behind the Great Wall of Chinese business practices since you know we can’t sue you because China doesn’t give a ■■■■.
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Am I the only one in the States with this issue? I’m reading about DPD and others unknown to me a lot, but not sh!t lame UPS that couldn’t find their a$$ with both hands that will likely lose my package if they ever get it.
I live in germany, only 2 hours away from department center. I ordered the Bambu Lab A1 on 2th December 2024 and my order has still not been sent.
@SupportAssistant is telling bullshit to the people here just to stall
their scammed customers.
You tell the people to open a support ticket to get an individual reply but you know better than me that real customer support doesn’t exist. Everyone is getting the same fucklng reply. You give a ■■■■ about your customers.
You are selling things which doesn’t already exist.
In Germany we call that BETRUG. Stop SCAMMING the people!
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Since you are in Germany, i would start here and then see how it goes. You don’t need to wait 30 days. You can call ithem out on the shipping policy only, as long if they don’t go forward with it and respect the given deadline imposed by themselves. Germany is a good country to serve the consumer their rights, fortunately.
I placed my order for 10 PETG - HF refills on November 22nd. Haven’t received the order , a tracking number and have only got the copy and paste response. That’s 20 days from ordering. I gave up on trusting or believing in them a long time ago.
In that time I have received over 20 different packages at my home. One of those packages being 10 rolls of Elegoo Rapid PetG. I have already burned through 2 of those rolls in the time it’s taken Bambu to not fulfill my order.
It would be nice to try out the BL HF PetG but at this point I don’t care because I will never by it again from Bambu Lab. As much as I like my X1-C , I may never buy anything from Bambu Labs again. Customer service is everything and to me they have really screwed the pooch on this one.
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Hi All!
What’s up with my P1S order (Germany DPD)? The second package, after the filaments, arrived early this week in Hungary. This morning, I was able to contact customer support via live chat. I was quite firm with them and mentioned that I would cancel my order and file a chargeback, as the package had been stuck at “DPD data centre, Goods issue at sender” since the 3rd of December. I got the same response as many of you—that it had supposedly been handed over more than a week ago and the mess-up was on DPD’s end.
It finally moved! According to the tracking, it was handed over to DPD late this afternoon. Now I just hope DPD can deliver it before Christmas.
Hope for the best all of you! 
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I’m on day 12 after ordering an x1c engineering bundle listed as in stock. I received the “ready to ship” notification and tracking number for UPS the following morning.
No movement, I’ve gone through the ticket and chat run around endlessly.
This situation screams of a company that is short on cash and inventory getting people’s money to try to play catch up. The issuing of a tracking number is a strategy to make it as difficult as possible to get your money back, as the “product has already shipped”, can’t cancel. This is at best horrible customer service but as I read this thread, sounds like a “Rob Peter to pay Paul” fraud.
I would be interested in hearing of anyone who has actually received a printer order during this time, as presumably there should be lots out there if we’re all just waiting in line.
It sounds like a call to my credit card issuer is going to be in order. What a disappointment and nightmare.
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No you’re not. I’m in the US and am still waiting on an order / tracking number from 20 days ago.
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Thank you, I have already done that.
I am in the same situation. I placed a large filament order. One single spool shipped and my order is now marked as delivered. Because of that I am unable to cancel my order even though 99% of my ordered items are yet to be shipped and the only response from support is unable to cancel order because package has already been sent. Untrue!
I rather you tell me my order is on hold (without charging me) and wait for the full shipment, than getting a single spool and wait weeks for the rest.
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