so yesterday I’ve reached out to the support the 3rd time and mentioned compensation, today I got my first status update - in transit…
I purchased on 2 Dec
I wanted to share my recent experience with Bambu Labs to see if anyone else has faced something similar and how it was resolved.
My order was delayed significantly, and although I understand delays can happen, I was supposed to receive a $10 compensation coupon as per their statement, but I haven’t gotten it.
What’s worse is that when the order finally arrived, it was completely wrong. Out of the 8 filaments I ordered, only one matches the color I chose. The rest don’t match at all, and they’re all PLA Basic, which isn’t even the type I ordered.
I’ve already opened a support ticket, but this is the first time I’ve experienced something like this with Bambu Labs. Has anyone else been in a similar situation? How did they handle it for you?
Thanks in advance!
Hi all, just wanted to share my part of the experience. I order the P1S, accessories and filaments. This was on 2 dec.
- accessories and filaments arrived on 11 dec DPD
- PEI plate arrived on 9 dec DHL, sadly this was damaged during shipping but they are very slow with answering my support ticket. Even when I talked with live chat there ante not helpful answers, just generic ones. Hope this will be issued fast
- P1S is still on its way but arrived yesterday in the Netherlands and will think that delivery will be Friday
Luckily on my part there are no faults that happend, except the part of DHL that dropped my PEI plate.
If I remember I will update when the printer has arrived
I have requested a refund of my order. If I don’t receive a reply by Friday, I will contact my credit card company and file a dispute.
This is really poor service. I don’t see why the support team couldn’t help me out instead of telling me to oder again and request a refund.
Why not send me a refund? Or why not send another printer if the first printer is lost?
This is really terrible service.
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i think it is coincidence. I didn’t do anything at all.
je suis de france le suivi ne me l’annoncez pas pour auj et elle est bien arrivée
quand on veut un produit en particulier il faut etre patient
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I have ordered an A1 combo since November 25, 2024. So far I don’t even receive a tracking number ie not shipped yet. However, my friend living in my neighbourhood who ordered the same A1 combo 2 weeks after me has already received the package a week ago. What kind of logic is that? Based on the generic shipping delay update, my package may be shipped on or before December 20, 2024. I hope they are correct. 2 more days to wait if I will ever receive a tracking number. But I have no faith about it 
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Ordered on nov29. Finally Received the X1C combo last friday… broken. Bed mount broken, frame bend and basically a dead on arrival. Support didn’t even touch the ticket I opened immediately. This is the first experience with Bambu lab, and even if their machines are amazing, everything else is unacceptable.
ReBorn What country are you from?
Germany, shipped with DPD
Ouch.
Do you know what’s the process then to get a refund in case of receiving a defective product.
Can anyone witness that Bambu Lab is collaborative by both paying the parcel return and refund/replacement ? Or they tend to deny and act in bad faith ?
Or should be very cautious before signing the delivery papers and meticulously inspecting the parcel to protect ourselves ?
Protect yourself.
Ordered a new X1C Combo on dec 14th. Got delivered today (18th of dec).
I live in the Netherlands, it shipped from Germany and was transported by DPD couriers.
Pretty quick service if you ask me! Still a very happy customer here!
Thank you BambuLab!!!
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I am really disappointed with the service from Bambu Lab. The delivery of the printer took much longer than promised, then the delivery arrived with damage.
Worst of all, they didn’t respond to the ticket I opened for it. That’s a real shame, it doesn’t show any customer friendliness, they don’t pay any attention to you.
I have already asked several times in the ticket for a solution, unfortunately I don’t know how to get a working printer from Bambu Lab.
The question is whether Bambu Lab is really the right choice.
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Hello!
Is there a way to buy directly from Bambu Store if I live in Latin America?
I have some points in Maker World and I would love to get a printer!
Thanks!
The only stores available listed on the official website are:
- USA
- UK
- Australia
- Japan
- EU
- South Korea
- Canada
- Global
- Hong Kong
- Macao
- Malaysia
- New Zealand
- Taiwan
- Thailand
read carefully before you buy now!
I have had a ticket open about shipping for two weeks. There has been no response whatsoever from Bambu. Zip!
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Thank you for the clarification! I have to admit, it’s a bit surprising that the so-called ‘Global Store’ seems to only cover a few countries in Asia. Not exactly what most of us would call ‘global,’ right?
I really hope that one day Latin America will be included in Bambu’s direct sales. It would be great to avoid the overpricing from third-party resellers and have better access to your products. Fingers crossed for the future! (I hope soon!!)
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going to be the 19 in a few and still nothing for me . Canada … paid the 25th nov…
100% before the 20 huh? tik tok tik tok
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